PDR Estimate and Invoicing Software on different devices

How PDR Software Makes Life Easier For You And Your Customers

While you may see the front-end of your PDR business as the primary force behind profit, you also have to consider your back-office and customer experience. When it comes down to it, both how well-run your back-office and how great your customer service is will decide how well your business does. Every front-end sale relies on your back-office, you providing customers with a transparent and convenient experience. 

The repair business is constantly improving to foster more productivity. In this rapidly changing market, the best PDR businesses have PDR software that makes back-office work way easier and helps create customer-friendly service experiences. Better organization, way less paper, and everything at your fingertips.

Repair360 Inspection Screen

PDR Software:

It Can Handle All Of Your Back-Office Needs

The great thing about PDR software is that it comes stacked with plenty of features. You can track work time, commissions, hourly payments, customer estimates, work orders, invoices, billing, and way more. Beyond that, most reputable software can integrate with pre-existing accounting programs you may have (Quickbooks, Sage, etc.)

It Can Make Your Front-End Operate More Efficiently

When it comes down to it, your business is the actual repair work, and software can’t do that for you. With PDR software, you can create individual or lot-walk inspections and estimates, automate tasks, assign work to technicians, attach photos & documents, but also set up a notification system for your employees to be alerted on a job’s status. Ultimately, it cuts down on paper and unnecessary processes and increases your business’ communication. 

It Can Improve Your Customer Service

While PDR software is extremely helpful for your back-office and front-end retail work, it’s also excellent for customer service. Scan the VIN with your mobile device and the basic information about the vehicle is displayed. A few clicks later, and you’re ready to estimate the work. You can set up a text messaging system that notifies customers of exactly what’s going on with their vehicle. Better software can also create easy-to-navigate customer forms, email and print templates for your business forms that include your branding, and estimate approvals on device, via email, or web-connect.  

PDR Matrix - Hail Matrix
Multiple PDR and Hail matrixes included, and you can customize

AutoMobile Technologies Makes PDR Software

AMT offers software solutions designed to help business owners and technicians in the reconditioning industry be more efficient, provide customers with the information they need, give you better visibility, and give you peace of mind knowing that your back-office is always up-to-date and you’re building a positive relationship with customers.

ReconPro™ is the leading management software for PDR, SMART Repair, Wheel Repair, Paint Correction, and Automotive Reconditioning. We’ve been reducing paperwork and increasing productivity and profits for our users for over a decade. Let’s talk about how we can help your business.

ReconMonitor Back Office 3.5.4

View question forms and question sections from repair order details page, choose from more statuses of repair order parts, get quotes for parts from multiple suppliers

New Features

  • View repair order question forms
  • View repair order service questions
  • Additional statuses for repair order parts
  • Order parts from multiple providers

See the details of the new features and improvements here.

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ReconPro Back Office 2.11.2.0

Use new settings to specify a default team for repair order tasks and see service revenue either by service or by service type

New Features

  • Assign tasks to teams

Improvements

  • Show service revenue by service type

See the details of the new features and improvements here.

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money clock

Overtime Rule For Dealerships

The Supreme Court ruled last year that Service Advisors are exempt from overtime pay requirements. How this impacts your employee morale and customer engagement, and what you can do to keep the teams motivated.

ReconPro mobile app 2.19.5 for iOS devices

Change the rate for selected labor services of a specific labor type or all selected labor services on the ‘Labor Rate’ screen that appears as an additional step

New Features

  • Change the rate of labor services in inspections and work orders

Improvements

  • Showing the company name of customer contacts on the Contacts screen
  • Enhancements for ‘Hidden’ and ‘Read-Only’ access to service price

Fixed Issues

  • Inspection Supplement report was empty when there was only one required service with zero price
  • In some cases, there was an issue with loading inspection summary

See the details of the new features and improvements here.

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Reputation Stars and Lightbulb

Positive Online Reviews – The Secret to Protecting Your Dealership’s Reputation

Customers already have a difficult time trusting car dealers, yet they need to feel trust in where they are making their next car purchase. One of the most effective ways a potential customer can gain trust with your dealership is to read reviews.

ReconPro Back Office 2.11.1.0

Integrate with Enterprise AI to send work orders to Auto Integrate, view work order activity projections into the near future, request full data refresh for CDK Integration

New Features

  • Enterprise AI Integration
  • Work Order Projection Reports

Improvements

  • Full Data Refresh for CDK Integration
  • ‘Tech Commission by Paid Invoice’ report has been improved

Fixed Issues

  • Deleting a work order from the Back Office application caused reinstalling the mobile app.

See the details of the new features and improvements here.

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ReconMonitor Back Office 3.5.3

Use punchout catalog for parts ordering, manage parts with core charges and labor credits, attach credit memos and invoices as part documents, and much more

New Features

  • Punchout Catalog for Parts Ordering
  • Parts with Core Charges
  • Parts with Labor Credits
  • Part Documents
  • Parts Conditions
  • Start repair orders
  • Reopen repair orders

Improvements

  • Search for repair order parts by RO#
  • Search for parts in closed repair orders
  • Make changes to parts in closed repair orders
  • Resetting the price of refused parts to zero
  • Resolve service problems before closing repair orders
  • Allow editing repair order service details based on repair location user settings
  • Improved usability of adding tasks to repair orders
  • Allow editing repair order service details based on repair location user settings
  • Setting part core price based on information from punchout catalog
  • Updating part vendor price based on information from punchout catalog

See the details of the new features and improvements here.

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Turbo vehicle

Detailing the Batmobile

The most important car you work on is the one ahead of you. Treat it like it’s special. It is!