ReconPro mobile app 2.19.1 for iOS devices

Turn on checking for retail customers with the same phone number to prevent creating duplicate customer accounts, skip required editing of multiple service instances, and more

New Features

  • Check for duplicate retail customers
  • Skip required editing of service instances

Improvements

  • Service clarification became more user-friendly
  • Multiple enhancements for conventional repair in price matrix services
  • Auto-updating retail customer information before editing

Fixed Issues

  • There was an issue with saving question service notes in inspections
  • Inspection services grouped by vehicle parts were highlighted even though they were not selected
  • Incorrect technician split was set after adding multiple instances of labor service to price matrix
  • Incorrect position of Date Created and Total Amount values on the My Work Orders screen
  • The price of a service with a long name was not displayed on the Visual Inspection screen
  • In some cases, there was an issue with saving selected vehicle parts in price matrix services

See the details of the new features and improvements here.

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Fleet Trucks

Fleet Managers Face Big Challenges

  • Operating Costs
  • Repair Costs
  • Vehicle Availability
  • Misuse
  • Driver Safety
  • More…

Being a manager of a fleet operation is no easy task. You’re responsible for heavy-duty operations and your employees being all over the place. Despite emerging new methods to manage fleet operations, such as telematics solutions and on-demand maintenance services, the problems continue.

The following are some of the biggest challenges that today’s fleet managers face: 

Increased Operating Costs: Fuel is what drives a fleet, and increasing fuel costs make all the other operating costs more expensive, too. Labor rates, cost of oil, and the increasing fuel cost all impact additional operating expenses such as tire replacements and general maintenance. 

Increased Repair Costs: With fleet drivers ignoring the signs to take their vehicles to be maintained, a simple oil change could turn into an engine failure. Not to mention, if a car is damaged in an accident, the cost of collision repair has increased as advancements in-car technologies have continued. Modern vehicle systems are increasingly integrated, so damage to one component can impact multiple vehicle systems. The cost to replace these more sophisticated parts, and the skilled technicians required to do the work are all higher. 

Truck Availability: Production dates can often be delayed, which creates unpredictability with lead times. This means the vehicles you expect and require just aren’t available. It’s truly “hurry up and wait” since fleet managers are all ready to go, but don’t have the inventory. 

Misuse of Company Assets: It can be challenging to manage every aspect of your fleet effectively, even if your hardware and asset management is buttoned-up. Your people resources can be an equal challenge. Drivers could be taking longer than scheduled breaks tor driving recklessly to make up for the wasted time. Operators could be using the vehicle outside of work hours, increasing vehicle wear and the potential risk and liability that comes with that misuse.. 

Lack of Individual Attention: Many Fleet managers work in large companies that are often growing and handling upwards of thousands of assets. Because of this, operators can often feel more like workhorses instead of valuable company assets. It can be a challenge to implement systems to ensure drivers feel well-managed and appreciated.

Driver Safety: NHTSA reported an increase in large truck accidents from 2017 to 2018, despite a decrease in many other categories. The increase is tied to drivers working longer hours and the associated lack of sleep. Without implementing software tracking solutions to monitor a driver’s safety or hours, there’s no way to determine when they need to have rest. Lack of rest means they’re a hazard to themselves, their vehicles, and other drivers.  

Additional Fleet Management Transaction Fees: Several companies are using separate services to aid in fleet management. These include motor vehicle records, registrations, tolls, etc. The cost of using these ancillary programs create additional transaction fees, and integrating the data to an effective fleet management solution can be daunting. 

These are just a few of the challenges that fleet managers face today, and if you manage a fleet, these may be all-to-familiar. You’re not alone. Thankfully, there are solutions out there for each one of these challenges. From telematics software to maintenance management programs to mobile repair services, the answer to each one of these challenges is available to help you keep your fleet in top condition, and turn your challenges into accomplishments.

ReconPro Back Office 2.10.2.0

Select automatic or manual adding mode for repair order tasks, report technician commissions per car per day, track the changes made to commission rules, and more

New Features

  • Service Task Adding Mode
  • Daily Vehicle Commissions Report
  • Commission Profile Audit Log

Improvements

  • Add and remove clients in Coupa integration
  • Search for vendor bill technician commissions by invoice paid date
  • Configure showing work order notes on printouts
  • Client users can now search for inspections by vehicle’s owner
  • NetSuite integration has been improved to prevent updating specific data during Salesforce-to-NetSuite synchronization
  • The ‘Invoices’ page performance has been improved
  • Showing the application name in the upper left corner of the Statement report

See the details of the new features and improvements here.

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ReconMonitor Back Office 3.5.2

Add tasks to repair order phases and assign technicians to these tasks, delete saved searches from the Repair Orders page, manage all repair order notes in one place, and more

New Features

  • Add tasks to repair orders
  • Delete saved searches
  • View all repair order notes together
  • Set effective date and price for client services

Improvements

  • Showing counters for pinned searches

Fixed Issues

  • The flag list in the Back Office and in the mobile app was different

See the details of the new features and improvements here.

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ReconPro Starter mobile app 3.5.6

View the records of time that you spent working on repair orders, phases, and services; select a saved search to quickly find repair orders that you need, and more

New Features

  • Time Reporting
  • Saved Searches
  • Select location for monitored work orders

Improvements

  • Showing service details in a separate screen
  • Improvements for changing the status of labor services in ‘Parts & Labor’ bundle
  • Select panel and part while adding labor services with standard labor times
  • More Chromebook devices are supported
  • Reassign zero-price services with non-zero expenses to work order technicians

See the details of the new features here.

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Man sea rock horizon

5 Ways To Conquer Your Fear In Decision-Making

As the person responsible for the success of your business, making decisions for your dealership can be a daunting task. Even those who are at the top of their field can still get nervous when it comes to making decisions. You may feel like you don’t have enough data to make a solid decision, and that can add to the pressure to make a call. When the stakes are high, there’s risk involved with every possible choice. All of these are valid reasons to feel anxious about committing to something. That’s why we pulled together some ways you can conquer your fear during the decision-making process. Check them out below: 

 1) Review Past Successes 

It’s crucial that as you are prepping for a big decision that you reflect on past achievements you were able to accomplish for your dealership. Too often, we focus on the areas where things went wrong rather than focus on the areas where things went right. What were the steps you took to achieve those goals? And when there were failures, what did you learn and how did you move the business forward beyond that setback? Once you start to believe in what the dealership is capable of, nothing will stop you!

2) Don’t Forget To Breathe 

Too often, when we’re focused on making an important decision for any business, we forget to breathe. There may be local competition or market forces that are putting on the pressure for you to act fast. Very few wise decisions were ever made on impulse. You may need to step away from the process for a few minutes, hours, or even a few days, depending on how big the decision is. This reflection will allow you to regain focus and have a renewed sense of clarity before you finalize your decision. 

3) Recognize Potential Risks 

As you approach your decision, you’ll be able to recognize any potential risks. Depending on the situation, the riskier option may be the better choice if it reaps bigger rewards.  Big bets can lead to great success, but it’s important to have backup plans in place. It’s essential for each member of your team, across all impacted areas of the business, to understand the risks and know how to respond. There are really only 3 possible outcomes to prepare for: wild success, expected success, or lack of success. If you build plans against each of those outcomes in advance, there will be no time lost in trying to decide how to proceed when the results come in. 

4) Realize There Are No Wrong Decisions 

Anytime you’ve made a decision for the betterment of the dealership, it’s always been what you have felt was right in that exact moment with those circumstances. Even if some past decisions led to mistakes, you and your team learned from them and evolved. There’s no use to lamenting over what happened or what could have happened. When you decide your dealership is ready to evolve once again, realize there’s no such thing as a wrong decision, you’ll be much more confident in making the next one. 

5) Communicate

A dealership can be a big team across several different departments. Communication is critical during this time to make each team member feel like they play an important role in the decision-making process. Your employees need to feel valued, and soliciting input and information from them will also show honesty and integrity on your part. People like to feel like they are part of something and are valuable assets, not just there to do the work. The final decision is yours, but the process of sharing the challenge with others can give you perspective. You’ll gain more supporters encouraging you in your choices for the dealership by doing this as opposed to doing everything solo. After all, there’s no “I” in Team. 

Finger pointing

5 Ways To Manage Conflict At Your Dealership

  • Find the Cause
  • Stay Human
  • Document
  • Eyes on Goal
  • Lead by Example

Conflict happens everywhere, whether we like it or not. It can be a simple disagreement, an absence of something essential, or a significant problem. But what’s a bigger problem than the actual conflict is if you don’t do anything about in hopes that it will “work itself out.” This is absolutely the wrong thing to do. 

So, how can you not eliminate, but successfully manage conflict at your dealership? The following are 5 ways you can effectively do that: 

1) Don’t Point Fingers – Find the Cause 

When conflict arises, it’s in our human nature to want to point the fingers to anyone but ourselves. Sure, there may have been a mistake that a single person did that caused the conflict. However, focusing on what could have been the root cause of the conflict will help your overall team in preventing mistakes from happening in the future. 

2) Understand That Everyone Is Human

You know the phrase, “I’m only human, after all,”? Well, this applies for a way that you can approach managing conflict at your dealership. Be sympathetic towards the situation as we all make mistakes, and work together with your team to understand why it happened. This will create strong problem-solving skills and will strengthen your team as a whole. 

3) Document It 

Write down the root of the conflict and the triggers that caused it to happen. Make sure everyone knows their individual and department responsibilities, as these will differ depending on the groups involved. Documenting the entirety of the conflict will help avoid it from presenting itself in your dealership ever again. It can also serve as a reference point to any potential future lessons or reminders you may need to give team members. 

4) Stay Goal-Oriented 

A dealership is a team effort, not a single person running it all. This is why it’s essential when conflict happens, you remain focused on the goals. Discussing conflict in the workplace is never an enjoyable topic of conversation for anyone. However, if you present and remind about the goals of your dealership, the parties might be more apt to discuss the conflict and how best to work through it to achieve those goals. 

5) Lead By Example 

Only after you’ve discussed the conflict with the entire team, will you be able to show the change that can follow after a conflict. Lead by example to show how your dealership can handle conflict with ease and confidence. Once your team sees that conflict doesn’t mean the end of the world, they’ll be empowered and enabled with the techniques to successfully manage any future conflict. 

There’s an inspirational quote that goes, “every setback is a set up to an even greater comeback.” Follow these 5 ways on how to manage conflict at your dealership, and you’ll have a great comeback.