PDR Estimate and Invoicing Software on different devices

How PDR Software Makes Life Easier For You And Your Customers

While you may see the front-end of your PDR business as the primary force behind profit, you also have to consider your back-office and customer experience. When it comes down to it, both how well-run your back-office and how great your customer service is will decide how well your business does. Every front-end sale relies on your back-office, you providing customers with a transparent and convenient experience. 

The repair business is constantly improving to foster more productivity. In this rapidly changing market, the best PDR businesses have PDR software that makes back-office work way easier and helps create customer-friendly service experiences. Better organization, way less paper, and everything at your fingertips.

Repair360 Inspection Screen

PDR Software:

It Can Handle All Of Your Back-Office Needs

The great thing about PDR software is that it comes stacked with plenty of features. You can track work time, commissions, hourly payments, customer estimates, work orders, invoices, billing, and way more. Beyond that, most reputable software can integrate with pre-existing accounting programs you may have (Quickbooks, Sage, etc.)

It Can Make Your Front-End Operate More Efficiently

When it comes down to it, your business is the actual repair work, and software can’t do that for you. With PDR software, you can create individual or lot-walk inspections and estimates, automate tasks, assign work to technicians, attach photos & documents, but also set up a notification system for your employees to be alerted on a job’s status. Ultimately, it cuts down on paper and unnecessary processes and increases your business’ communication. 

It Can Improve Your Customer Service

While PDR software is extremely helpful for your back-office and front-end retail work, it’s also excellent for customer service. Scan the VIN with your mobile device and the basic information about the vehicle is displayed. A few clicks later, and you’re ready to estimate the work. You can set up a text messaging system that notifies customers of exactly what’s going on with their vehicle. Better software can also create easy-to-navigate customer forms, email and print templates for your business forms that include your branding, and estimate approvals on device, via email, or web-connect.  

PDR Matrix - Hail Matrix
Multiple PDR and Hail matrixes included, and you can customize

AutoMobile Technologies Makes PDR Software

AMT offers software solutions designed to help business owners and technicians in the reconditioning industry be more efficient, provide customers with the information they need, give you better visibility, and give you peace of mind knowing that your back-office is always up-to-date and you’re building a positive relationship with customers.

ReconPro™ is the leading management software for PDR, SMART Repair, Wheel Repair, Paint Correction, and Automotive Reconditioning. We’ve been reducing paperwork and increasing productivity and profits for our users for over a decade. Let’s talk about how we can help your business.

Flow PDR

Recon Vendor Management – Multiple Moving Parts and People

For those who manage multiple vehicles through a reconditioning process, like dealerships, fleet managers, auto auctions, and rental companies, employing multiple vendors and employees on top of the administrative duties of running the business can be difficult to manage. There are a lot of steps to getting a vehicle through the make-ready process. To help ease the pains of so many moving targets, AMT developed ReconMonitor™, smart workflow management software for auto reconditioning.

This software is specifically designed to assist in your execution of auto remarketing at maximum speed and efficiency. ReconMonitor improves the ready-for-sale process by giving the user visibility into each of the many steps in the recon process. It also provides a detailed look at how each of the steps and technicians is doing from an efficiency perspective. Let’s look at an example:

Let’s say your dealership acquires a car at auction. The initial inspection indicates that the vehicle needs some mechanical work, PDR, a bumper replacement, paint touch-ups, and of course, photography. Then the next day you acquire 5 to 10 cars through trade-in (wouldn’t that be great), each with its own list of needed repairs. For the recon director or manager within your operation, it can be dizzying tracking numerous vehicles at different stages of the recon process. If your facility employs its own mechanical repair resources in addition to outside vendors for specialties like PDR and other sublet work, keeping track of everything can be stressful and things can slip through the cracks. You not only have administrative tasks to complete but have to manage multiple workflows and stations to make sure the right employees and vendors are matched to the right jobs for the most efficient turn-around.

Capacity management and knowing where each vehicle is in the process becomes complex and the entire process can become bogged down from a single inefficient step. Vendor management in ReconMonitor means the ability to plan, schedule, and evaluate vendors for improved efficiency. For the example above, it would make no sense for the dealer to have the photographer come on a day when a car wasn’t cosmetically ready for its close-up. Knowing where each vehicle sits in the process, and planned time until it is ready for the next stage is a critical ability that will set your business processes apart from any other dealer without this type of visibility and control.

With ReconMonitor, you can watch your vendors and employees complete the designed order of tasks in real time, contact them if needed, make changes where you see fit, and analyze the quality of work. ReconMonitor will also automatically create and distribute vendor work orders, and generate vendor invoices when the completed work is approved, giving you full control.

Dealerships can lose around $35-$50 every day a car is stuck in the reconditioning process. ReconMonitor increases the visibility and control you have over the end-to-end process of reconditioning any vehicle. It’s a great way to get rid of disorganized paper orders and antiquated whiteboards and keep everything in one centralized management solution. With ReconMonitor, your reconditioning process is transformed with vehicles efficiently made frontline-ready in record time.

Pensive At Laptop

Is Reconditioning Software Still Relevant in 2019?

Too much paperworkIf you’re staring at a desk surrounded by sticky notes and stacks of papers, wake up! It’s 2019! It’s no wonder you’re backlogged when you can’t even find the invoice for yesterday’s customer.

But somehow even with all the hours spent on invoices and paperwork after a long workday, many repair business owners and technicians take more comfort in this chaos rather than adopting a new method. The problem with that comfort zone is it’s virtually impossible nowadays to keep track of the repairs, check-in with your customers, and keep the business coming with increasing revenues. It’s frankly, well, not wise for these SMART repair shops to be using out of date methods for managing a business when even the way a technician approaches a car repair has gone through significant changes over the past few years.

Perhaps the fear of change is because many of these programs have often been designed without the mindset of the typical auto repair shop owner and its technicians. They’re often very complex and require specific training.

This is why AMT created a simple yet powerful software solution that eliminates the paperwork and helps make you more profitable. The software comes with all the features you need to be in command and control of your work, from PDR and hail damage estimating to an invoicing system that seamlessly integrates with your accounting software.

When it comes to reconditioning, the top 4 things that a thriving repair operation needs to keep track of are:

  1. Estimating the cost of the service
  2. Managing the front and back-end operations, including overseeing your technicians and making sure everything is running on schedule
  3. Billing and invoicing
  4. Serving your customers well = generating more profit

SMART Repair is all about doing the most effective job in the least amount of time to keep a steady money flow. Sticky notes and dry-erase boards may have worked before. But why be running your shop with limits when you can be limitless? AMT’s Automotive Repair Software manages over $139 Million in monthly repairs and estimates across over 23,000 repairs daily!

Go ahead and schedule your demo today!

PDR tools

7 Advantages Of Adding PDR To Your In-house Reconditioning Operation

In the reconditioning business, you’re always looking for a way to add another profit center. Luckily for you, adding Paintless Dent Repair (PDR) as an in-house capability is a great way to increase profit with minimal effort. As someone who’s already performing automotive repairs in your service bays or collision center, adding PDR to your processes will actually be pretty easy. With PDR, you can reduce the time you spend on bodywork during the reconditioning process, but you can also save quite a bit of money as well.

Trained PDR technicians can “massage” out any dents or dings found on a vehicle’s body. PDR typically relies on no damage to the paint in order to be as efficient as possible. Even so, technicians can still perform PDR to reshape the dents, and provide paint touch-ups if need be.

Below are 7 advantages of adding PDR to your reconditioning process.

 

It (Mostly) Doesn’t Cost Anything In The Long Run

Outside a few initial specialized tool purchases and training, PDR basically pays for itself. Once you have the training and tools, you won’t be paying any incremental costs to perform PDR since none of the tools or parts will require frequent replacement.

 

It Has a High Potential To Net You Profit

With the right technician, a $100 or $200 job can be done in 10 – 30 minutes with PDR.

 

You Have The Opportunity To Provide Better Deals To Customers

Most of the average drivers out there today have no idea what PDR is. It’s been around for close to 60 years, and there are still shops that don’t have it as a part of their repair processes. So, if a customer comes in with dents that need fixing, imagine their response when you tell them you can repair them all in a fraction of the time and for a fraction of the price of conventional dent repair. You may already use an outsourced PDR technician, but if you find yourself waiting for them to show up to complete the repairs, that vehicle downtime is costing you even more than just their charges.

 

Creates An Avenue For New, Potential, Customers

If you already have a stream of customers for other repairs and maintenance, you can offer dent removal as an up-sell in the service drive. In most cases, the dent work can be done during other repairs or services, adding no additional wait time for the customer. In addition to your walk-ins, you have the potential to bring in work from auto auctions, used car dealerships, car rental agencies, car insurance agencies, detail shops, and body shops.

 

Minimal Effort To Adding It Into Your Shop

PDR isn’t a method that requires a drastic change in your business. As we said above, it only requires a few initial tool purchases. Outside of that, there’s a pretty minimal space required to do the work and can easily be done in the shop or on the road with what you currently have. It only takes a few minutes to do during your detailing or painting phases, and it’ll just take a minute for you to speak with the customer, bring up the dents, and offer to repair them without any impact to the overall repair time.

 

Relatively Low Start-Up Cost

PDR will basically pay for itself once you’ve trained your technician(s) and purchased the proper equipment. It can be self-taught, but professional training and tools can cost anywhere from $5,000 – $15,000 depending on the level of training, certifications, and the quality of the tools. However, after the initial investment, PDR has high profit potential and costs much less than other typical investments for business line extensions.

 

It’s Easy To Sell To Customers

No matter what, offering a dent repair option that costs a fraction of conventional dent repair to a customer is a pretty easy sell. Since it only takes a few minutes to repair, the lower costs are drastically made up by the sheer volume of PDR that can be done throughout each week. What takes many shops days to do, you could do in minutes. So, if you provide a quality option that saves customers money and is convenient for them, you’ll ultimately get more business down the road.

 

AutoMobile Technologies offers Software Solutions That Can Help You Manage Your PDR Process

AMT offers software designed to make your reconditioning business more efficient, provide you with better visibility, and give you peace of mind knowing that your back-office is always up-to-date.

ReconMonitor is a state of the art workflow automation software for auto recon, dealerships, and auto remarketing companies. ReconMonitor dealership software decreases reconditioning cycle time from acquisition to front line and increases your control and profitability.

ReconPro is the industry’s most versatile and powerful software solution purpose-built for auto recon professionals. With essential tools for performing PDR estimates, hail and insurance matrixes, parts management, paint code lookups, integrations with body shop crash systems and accounting systems, too. ReconPro manages the details of running your business so you can focus on growing your business.

Why Choosing ReconPro Helps You Claim Your Life Back

  • Reduce the hours spent on paperwork
  • Coordinate jobs and teams
  • Complete visibility of every job and customer

When you manage a SMART repair business, you are the captain of your own ship. No matter how big or small your business may be, your systems allow you to see how your technicians are doing, manage your team, check your sales figures and more. You’ve spent late nights creating invoices and filling out paperwork, only to be back on the job early in the morning. Sound familiar?

Then you decide enough is enough and you purchase, or start a free trial of, a mobile reconditioning management software program. However, not every reconditioning program is designed the same way or has all the features you may need. If you make the investment in a flawed solution that is not fully functioning, you may never experience the bliss of owning a smooth-running operation that keeps you on top of all your jobs to keep all of your customers happy. In fact, the wrong program may actually backfire on you and make you miss the days of collecting invoices on a weekly basis, those sleepless nights, and conducting business based on the word of your technicians. Owning a bad solution might end up being worse than no solution at all.

Thankfully, there are programs for PDR and SMART Repair professionals that were designed specifically for those working in the auto recon industry. We all know time is money. But how can we make that money if we are backlogged and unable to effectively manage the repair process? There could be a hailstorm and all of a sudden, a customer contacts you needing repairs on hundreds of vehicles. If you don’t have an efficient way of creating estimates, managing your technicians, the repair process, and making sure your team is all on the same page, you may end up losing a major sale.

What if the time you’ve spent documenting the repair, invoicing, transcribing VIN’s, keeping tabs on your technicians, and more could all be significantly reduced with the right software? You’d finally have your life back to spend your nights for what they were meant for: rest and relaxation.

The quest to reclaim the hours of paperwork and administrative tasks is how AMT came up with the idea for ReconPro™.

ReconPro was conceived with the idea that there had to be a better, more efficient way to manage the repair process that was simple, easy, and accessible anywhere on any device. AMT engineers have a passion and deep understanding of efficient processes and auto recon workflows. As more and more providers entered the industry, AMT wanted to help SMART repairers get a leg up on the competition and get out of their own way. By working in a quick and efficient manner in ReconPro, you are able to handle all the paperwork you’ve had many late nights over and complete it during the work day so you can claim your life back outside of work.

While ReconPro was designed for reconditioning companies and technicians, it also makes the customer process much easier. From mobile estimates to team collaboration, ReconPro allows everything to be managed and accessible in one, easy-to-use location. You are able to set, adjust, and control customer specific pricing with even the most complex pricing models.e all know that every repair is different, no 2 jobs are ever the same. and every customer is unique. The software lets you manage all of the variables.

In addition, you can manage jobs, track time, receive real-time reports of the repair status from your technicians, determine R&I labor times and conventional repair costs for fully informed estimates. Work orders can be assigned, technicians can be scheduled, and customers can receive and approve their estimates, supplements, and invoices. It’s a simple-to-use yet powerful tool capable of doing a lot for you – because you do a lot already.

ReconPro makes the repair process easier for both you and your technicians by keeping it all in one accessible place. Keep the flow in your workflow by using a tool that works wherever you do. The days of IT staff installing software for your auto repair business and you spending hours working on invoices and paperwork are forever behind you. AMT invites you to schedule a free demonstration of ReconPro and see just how well it works for your business.

8 Common Challenges in Small/Mobile Wheel Repair Operations

Wheel RepairWheel Repair shops can range in size from 1 or 2-person garage-based or mobile services to large multi-site franchise and remanufacturing facilities.  We know this because we have clients across the spectrum. While the very large operators have some unique challenges that we discuss elsewhere, the larger number of businesses offering wheel repair today share common business management issues, and our software offers some great solutions. Below are 8 examples of how AMT’s ReconPro or Repair360 mobile software helps turn your challenges into accomplishments:

Primary Pain Point

AMT Product Feature That Solves It

  • Still on paper
Easy-to-use digital estimates and electronic invoicing (No more handwritten invoices).
  • Documenting which vehicle you are repairing
VIN scanning will scan and decode Year, Make, Model for each vehicle, and carry that information through to estimates, work orders, and invoices.
  • Need to limit liability and “That wasn’t there before”
Organized mobile app documentation can include photos or videos attached to every job to verify vehicle condition.
  • Getting Approvals
Electronic approvals via quick link or signature on your mobile screen.
  • Getting Paid
Electronic PO’s, and/or credit card processing from your device.
  • Getting your invoices into your accounting systems
Accounting integration with QuickBooks and other popular programs. No need to type in the information again.
  • Taking time to crunch the numbers on employee pay
Payroll & Employee Timesheets keep track of everyone and every penny, and can even calculate shared jobs and commission splits. 
  • Getting an invoice copy to your customer, or finding your own copy.
Digital records are always organized. Print, Fax, or Email your invoice from your device or your back office computer.

Successful business owners understand that efficiency is key to maximum growth and maximum profits. AMT software helps you to stay efficient on your administrative tasks so you can spend more time growing the business. You can download our free basic product, Repair360, directly from the Apple App Store (f0r iOS devices) or Google Play Store (for Android devices). For more information or a demo of our flagship ReconPro software, click here.

How Reconditioning Software Reduces Your Time To Market

Recon management whiteboard

Yesterday’s recon management dashboard. Don’t rub it the wrong way!

With each year, more and more dealerships are adapting to the latest and greatest technology. They’re doing this to increase their inventory turn times, but to also anticipate the likelihood of selling outside of those time spans. There are a lot of things to consider as a used car dealership, but one thing for sure is that each day a vehicle is being reconditioned, you’re losing money.

So, let’s approach time to market with an example. Let’s say your turn time is 50 days, but it takes you a total of 9 days to recondition the vehicle from auction to the frontline. With that turn time alone, you’re already reducing the vehicle’s chance of getting sold by 18%. Beyond that, if you wait too long, you may have to send it back into auction or reduce the price significantly to make any profit from it. The longer you have a vehicle in inventory that isn’t driveable by a potential customer, the less likely it’ll get sold.

Because of an inefficient recon operation, problems with morale can develop between your different departments. The business relies on the sales force selling vehicles as soon as possible, but if the technicians in the service department are taking too long, there will inevitably be some friction. At the end of the day, time to market relies the most on the reconditioning process pushing out vehicles as fast as possible for the sales team.

If you create a standardized process for your back-office, service department, vendors, and front-end sales, your time to market will drastically reduce. One of the biggest bottlenecks for used car operations and the reconditioning process is communication. Reconditioning management software can bridge the gap between all of the departments– making it easier for information to be accessed, knowing who’s accountable for delays, and getting approvals as fast as possible. It can even reduce friction between departments, by enabling your Fixed Ops department to set Sales department expectations with reliable delivery times for each vehicle.

To make sure all of your vehicles are frontline-ready as soon as possible, reconditioning software is an absolute must in this market. It enforces a much more organized approach when it comes to back-office information, vehicle reconditioning, sales, and customer satisfaction, and all the relevant information is available at the touch of a button on your computer or mobile device.

AutoMobile Technologies Can Help

AMT offers software solutions designed to make your reconditioning business more efficient, provide you with better visibility, and give you peace of mind knowing that your back-office is always up-to-date and your reconditioned vehicles are delivered at speed.

ReconMonitor is a state of the art workflow automation software for dealerships, auctions, and auto remarketing companies. ReconMonitor dealership software decreases reconditioning cycle time and increases your control and profitability.

PDR Estimate and Invoicing Software on different devices

3 Best Perks of PDR Software in Your Back-Office Operations

hand holding mobile device displaying the same charts page as the laptop behind itEven in 2019, there are still quite a few PDR businesses out there that rely on out-of-date processes in their back-office. It may be because they’re skeptical of change, or simply because they feel like things work well enough as-is. However, with the PDR business developing as rapidly as it is, you’ll need a way to keep up with the competition and make your life easier.

For many of you in the PDR business, you may not even realize how much faster and easier your back-office operations could be. Anyone who’s familiar with running a PDR operation knows just how much time they spend on things like invoicing, commissions, customer accounts, and more. It’s a lot of work, and you’ve probably spent hours on a daily basis stuck with a pile of paperwork.

Fortunately, each year, technology becomes better, faster, and more efficient– which means the PDR software of today can take all of that time stuck with back-office work, and turn it into just a few minutes of attention each day.

While there are plenty of benefits to a software solution for your PDR business, here are 3 of the best perks of PDR software on your back-office operations:

Increase Operational Efficiency, Enhance Customer Service, and Save You Time (and Money)

Since most everything related to your operation can be put into PDR software in real-time and in just a few minutes, everyone from the front-end to the back-office can keep things moving. Having a quick and efficient back-office means that your front-end work won’t need to sit around and wait for things like information or approvals to continue working.

Your PDR technicians can process customer estimates, transactions, and more all at the click of a few buttons– keeping your back-office constantly updated with all of the relevant information already filled out and accessible. With PDR software solutions, your back-office tasks can go from hours of your time to minutes– impacting your entire operation’s speed and efficiency for the better.

With the ability to track every bit of your PDR business in real-time, you’ll be able to focus more on the part of the business that makes you the money.

You Can Review All Operational Details Privately, Anywhere, and Anytime

PDR software stores all of your operational information in one spot. This means that as the owner or operational executive, you can keep track of your business from anywhere at any time, privately. No matter what business you’re in, there’s sensitive data that you may not want other employees or customers to access. So with a PDR software solution, you can keep track of the essentials comfortably and without worry.

PDR Software Can Be Used Anywhere, Even Without Internet

Because the information is collected through a native mobile application and synched to your back-office, all the information is available to you on your desktop, and any information stored on a mobile device can be accessed with or without internet access. This provides you with quite a bit of flexibility and the comfort of knowing that you can monitor your PDR business wherever you are. It allows you to better manage your PDR business, track sales information, check accounts, review job statuses, and be alerted of any delays or problems in real-time. So if you have a team of technicians out on the road, you can see exactly what they’re doing and any issues there may be, all on your mobile device.

AutoMobile Technologies Can Help

AMT offers software solutions designed to make your PDR business more efficient, provide you with better visibility, and give you peace of mind knowing that your back-office is always up-to-date. Let us show you how we can help.

ReconPro is the industry’s most versatile and powerful software solution built for auto recon professionals. With essential tools for performing PDR estimates, hail and insurance matrixes, parts management, paint code lookups, integrations with body shop crash systems and accounting systems, too. ReconPro manages the details of running your business so you can focus on growing your business.

CLICK HERE to get in touch.

Best Software For PDR Commissions

Running PDR business, you understand how much time it can take to track and calculate commissions. Your back-office has to put in a lot of time and effort to record complete and accurate data. Beyond that, if you’re running your back office manually, you’re probably still using paper documents, dry-erase boards, spreadsheets, and maybe even sticky notes to record information. It demands a lot of time and attention and can even take away from focusing on growing your business.

Management software has become a standard in the auto industry to record information and improve workflow. And the best software for managing commissions?

ReconPro

ReconPro is one of the best management software solutions for PDR businesses. You can create invoices, estimates, approvals, and even track vehicles statuses at the click of a button. The software can also automatically calculate and track commissions from simple splits to complex multi-tiered and team commissions. ReconPro is feature-rich, including access to a number of hail and insurance matrixes, conventional repair costs, parts management, and a host of other useful functionality. It has fully customizable templates for print and email documents, so your business and brand are well supported.

ReconPro is a native software app that allows PDR businesses to keep their back-office running smoothly while also making it easier to access information on the fly, and keep technicians up-to-date on everything they need to know.

Beyond that, ReconPro provides you with visibility and control, eliminates manual and duplicate data entry, automates commissions and vendor payments, offers the most detailed reports on the market, can easily integrate with QuickBooks and crash management systems, and eliminates any need for IT staff to install or maintain– all on your mobile devices and back-office computer.

To speak with a specialist and arrange for a demo of ReconPro, click here.

Why Your Dealership Should Prioritize Convenience And Transparency

Why Your Dealership Should Prioritize Convenience And TransparencyAccording to Dealership News, research from a Cox Automotive Service Industry Study showed dealerships are losing out on roughly $266 billion dollars a year in service revenue. Beyond that, the biggest contributing factor to it all is customer trust and inconvenience. Unfortunately, many dealerships aren’t doing enough for customers to feel completely comfortable with their purchasing process.

Released back in January, the study also showed that 70% of all customers who bought or leased a vehicle from a franchised dealership did not return for continued vehicle service. The reason behind this? Well, they’d rather take their chances with established body shops and independent repair shops. In fact, the study showed customer service satisfaction with dealerships was about on par with the small body shop you may see down the street.

With the average age of vehicles out on the road sitting at around 11.5 years old, it isn’t too surprising that dealership services see a reduction in visits as a car ages. However, on the plus side, dealerships still lead the way against third-party businesses for overall customer visits– but lag in customer service, convenience, and transparency.

Dealership News suggests a few simple fixes for this would be:

  • Providing customers a way to pay online.
  • Schedule appointments with customers via their mobile devices.
  • Picking up and delivering serviced vehicles to and from customer locations.
  • Provide simple repairs to their vehicles outside of the shop setting.
  • Providing customers with information, such as trade-in value, services, price ranges, estimates, and competitive ranges.
  • Give customers a way to monitor their vehicle’s service remotely.

Jim Roche, Vice President of Marketing and Managed Services with Xtime told Fixed Ops Journal: “Dealers have to figure out how to get your vehicle to the service, or the service to your vehicle.” Which is in line with the study that also suggests customers are willing to pay more or travel longer distances if the customer service is great.

 

AutoMobile Technologies

AMT offers software solutions designed to make your dealership more efficient, provide your customers with the information they need, offer you better visibility, and give you peace of mind knowing that your back-office is always up-to-date and you’re building a positive relationship with customers.

ReconMonitor is a state of the art workflow automation software for auto recon, dealerships, and auto marketing companies. ReconMonitor dealership software decreases reconditioning cycle time and increases your control and profitability.