Frequently Asked Questions
You’ve got questions, and we’re always willing to answer them directly. Below is a list of questions we get from many people, but if yours isn’t on the list, just let us know by clicking the chat button below, and we’ll be happy to answer.
Do you sell or share customer data?
Am I able to print?
Yes, you can print from the web, or from within the application itself. While using the application you can print disconnected from the internet if necessary.
Can I scan a VIN?
Yes, our system will allow you to scan the VIN, and decode the Year, Make, and Model automatically. The scan can also flag recall information and return OEM color codes for the vehicle.
Can I change the way my inspections and invoices look?
Yes. You may customize what information is printed on your documents. Even more, you may have different formats for different situations (for example retail vs. wholesale or dealer or insurance-specific versions)
Can the software calculate commissions?
Yes, you can calculate commissions based upon flat rate, percentage, even for managers and splits etc.
Can I create my own matrices?
Yes, our system allows you to easily create your own matrix with any pricing, panels, up-charges, etc.
Can I take before and after photos?
Yes, you can take as many photos as you would like before the repair, during the repair, and after the repair, and attach them to the vehicle record. The photos can then be emailed, saved for future reference, and/or printed.
What reports are available?
We offer the most comprehensive reporting available in the industry. Many reports are included to track team productivity, time tracking, compliance, expenses, etc. Advanced search data can be exported to excel and other reporting tools, and we can create custom reporting to suit your business needs.
Can the technicians see what everyone else is making?
No, technicians are not able to see each other’s pay rates or commissions. They can, however, see their own pay information if you choose.
Can I have different prices for different customers?
Yes, you can set up customer-specific pricing easily from the administrative area of the application.
Does the application require an internet connection 100% of the time?
The mobile app will work without an internet connection. Once connected to the internet. any new inspections, estimates, work orders, and invoices will be sent to the back-office automatically.
Can I look up paint codes?
Yes, based upon the year, make, and model of the vehicle, we have a full database that shows the exterior paint code and color.
Does the software have R&I Times?
Yes, our system provides the ability to lookup R&I Times
Can you share estimate, work order, and invoice data between technicians?
Yes, with ReconPro Team or Enterprise addition you can easily setup team sharing so that technicians can access each other’s estimates, work orders, and invoices.
How can I get approvals on estimates?
You can get an approval either via signature on the device, via email, or online.
Can I export invoices into Quickbooks?
Yes, invoices can be approved within ReconPro and then sent to Quickbooks.
What versions of QuickBooks are supported?
Quickbooks Online, QuickBooks Desktop (Windows Only)
I want my data to be exported to Quickbooks in a specific way. Can you accommodate that?
Yes, you can format your data export to suit your needs.
Can the software create vendor bills in Quickbooks?
Yes, we can create vendor bills from technician commissions and export them into Quickbooks.
What printers are supported?
We can print to any AirPrint compatible printer. If you want to print disconnected from the Internet you would need a printer that also includes a feature called Wireless Direct Printing.