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OEMs Prioritize Service Parts, and So Should You

With new vehicle sales well below last year’s numbers, and in anticipation of continued soft new car sales this year, OEMs are pinning their hopes on providing parts to keep their vehicles on the road and promote their brands to customers.

May vehicle sales are about a third below the previous year and, although that is an improvement from April’s trough, it informs models that predict a loss of more than 1.5 million retail sales in 2020. It’s in the OEM’s interest to ensure that the ownership experience for their brands continues to be positive, and that means keeping supplies of service parts flowing through the supply chain.

For repair services and reconditioning operations, this is a cue to examine the efficiency of your parts pipeline and operation. What parts do you keep in your on-hand inventory, and how long does it take to acquire ordered parts? Is there a gap between when a part requirement is identified and when it gets ordered? And how long do vehicles wait for ordered parts to arrive?

AMT‘s reconditioning management systems include parts integration so that as soon as a needed part is identified, the system can either auto-approve or escalate the request for management approval. The approved part can be ordered right within the software from a list of popular suppliers or from your internal inventory. All stakeholders have visibility into parts on order and expected arrival to keep your operation running efficiently and reduce cycle-time. We’ll be adding a Parts Inventory Module in August 2020 to complete your 360-degree view of reconditioning and fixed operations our software provides.

To learn more or schedule a demo, contact us.

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