Best Software For PDR Commissions

Running PDR business, you understand how much time it can take to track and calculate commissions. Your back-office has to put in a lot of time and effort to record complete and accurate data. Beyond that, if you’re running your back office manually, you’re probably still using paper documents, dry-erase boards, spreadsheets, and maybe even sticky notes to record information. It demands a lot of time and attention and can even take away from focusing on growing your business.

Management software has become a standard in the auto industry to record information and improve workflow. And the best software for managing commissions?

ReconPro

ReconPro is one of the best management software solutions for PDR businesses. You can create invoices, estimates, approvals, and even track vehicles statuses at the click of a button. The software can also automatically calculate and track commissions from simple splits to complex multi-tiered and team commissions. ReconPro is feature-rich, including access to a number of hail and insurance matrixes, conventional repair costs, parts management, and a host of other useful functionality. It has fully customizable templates for print and email documents, so your business and brand are well supported.

ReconPro is a native software app that allows PDR businesses to keep their back-office running smoothly while also making it easier to access information on the fly, and keep technicians up-to-date on everything they need to know.

Beyond that, ReconPro provides you with visibility and control, eliminates manual and duplicate data entry, automates commissions and vendor payments, offers the most detailed reports on the market, can easily integrate with QuickBooks and crash management systems, and eliminates any need for IT staff to install or maintain– all on your mobile devices and back-office computer.

To speak with a specialist and arrange for a demo of ReconPro, click here.

When Should You Update Your PDR Workflow Process?

It’s challenging knowing exactly when you should update your workflow process. But if you’re finding that vehicle repair cycles are taking longer than they should, or are simply overwhelmed by the amount of paperwork and approvals you need to sift through, it may be time for some change.

 

Who’s Accountable?

First and foremost, one of the biggest challenges in the PDR business involves accountability. When a job takes too long or a problem arises, who exactly is responsible? In most cases, it would simply be in the hands of the operational manager, regardless of whether it’s actually on them. It’s important to know where the constraints are, who made the mistakes or isn’t pulling their weight, and to incentivize your team to work as efficiently as possible. To do that, you need reliable and timely information.

 

How Fast Are Vehicles Worked On?

At the end of the day, the shorter your cycle time, the faster the throughput. If vehicles with small dents are taking 8 hours when it should be a 2-hour job, then it’s time to reconsider your PDR process. Each vehicle holding up space in the shop and demanding technician time is preventing your business from working on the next one, and thereby making more money along the way.

 

Other Shops Are Making The Updates, And So Should You

Right now, the most successful shops are the ones leading the charge in constantly adapting to the PDR world. You don’t want to fall behind or simply follow the trends, but rather predict where the trends will go. Running a PDR business should involve constant improvements so you can stay profitable and competitive. If the most successful businesses are doing it (and some are your local competition), chances are it might not be a bad idea to upgrade and adapt in your own way.

For many PDR shops across the US, implementing a workflow management system has been a complete game changer. Workflow management systems let you access vehicle information, repair costs, perform PDR and hail damage estimates, create invoices, monitor vehicles statuses, and much more in real-time on your desktop or mobile device. To stay ahead of the curve, you want to constantly adapt, and to adapt effectively, you’ll want to use the best tools available. Having complete visibility of your back-office operations as well as your repair work is the best way to constantly improve your PDR process.

 

AutoMobile Technologies ReconPro

ReconPro is the industry’s most versatile and powerful software solution built for auto recon professionals. With essential tools for performing PDR estimates, hail and insurance matrixes, parts management, paint code lookups, integrations with body shop crash systems and accounting systems, too. ReconPro manages the details of running your business so you can focus on growing your business.

3 Ways To Improve Your PDR Business

Whether you’re a traditional collision repair shop or a PDR business, it can be challenging adjusting your workflow. Even within some of the most successful businesses, there are constraints that could be tackled better. A good way to improve on your PDR workflow is by looking at all areas of business, but before you can even consider that, you should prioritize connecting your PDR technicians to your back-office and to whoever is handling the customer invoices.

In PDR, speed and efficiency play the biggest role in how much your business will make on a daily basis. Once you understand this, you can begin to look at how you can re-organize your business’ workflow management system. Fortunately, because of the already fast nature of PDR, it’s pretty easy to adapt to a more efficient management system. While PDR is already a lucrative and fast endeavor, better workflow in all aspects, especially the back-office, will not only increase the number of vehicles you work on in a day, but also make it easier for your technicians.

 

Track Your Data

In the PDR business, the back-office is one of your biggest headaches. You don’t want to spend hours on paperwork, but you also don’t want to track invoices, estimates, employee compensation, or more based on information that isn’t completely accurate. What you do want to track, though, are PDR estimations and the exact amount of hours your technicians are spending on each repair. Beyond that, you’ll want to look at it all in real-time to accurately measure how you can reduce your cycle time and increase throughput. No matter what, it’s important to use a database to track and record important information about the vehicles you’re working on.

 

Upgrade Your Workflow Management System

First thing’s first, in 2019, your PDR business shouldn’t be relying on spreadsheets, dry-erase boards, or even sticky notes. They can get easily lost or misplaced, and create unnecessary bottlenecks in your workflow. Right now, the most successful PDR businesses out there are using management software to track their entire PDR process from estimate to the paid invoice accounting entry. Management software applications can manage your entire workflow, invoices, estimates, upload documents and photos, track individual vehicles, customer pricing, and employee commissions.

 

Find Your Biggest Constraints

After you’ve improved on your workflow management, simply embrace the newest technology available. For a lot of PDR businesses, the biggest constraints lie in the back-office. Whether it’s misplaced paper, poor filing, or communication issues on approvals, the back-office is definitely one of the biggest struggles for anyone in PDR.

 

AutoMobile Technologies Can Help

AMT offers software solutions designed to make your PDR business more efficient, provide you with better visibility, and give you peace of mind knowing that your back-office is always up-to-date.

ReconPro is the industry’s most versatile and powerful software solution purpose-built for auto recon professionals. With essential tools for performing estimates, hail/PDR and insurance matrixes, parts management, paint code lookups, integrations with body shop crash systems and accounting systems, too. ReconPro manages the details of running your business so you can focus on growing your business.

Too much paperwork

6 Best Reasons For Your PDR Business To Go Paperless

The automotive industry is changing every year. In the past several years, PDR has become more and more about time and efficiency. While sticky notes, filing cabinets, and paper in general have been pretty useful for a long time in PDR, things are changing. To stay competitive, PDR shops have to do more, and do it faster and more efficiently than their neighbors down the road. It requires constant effort, adaptability, and monitoring of the market.

In today’s PDR industry, everything needs to be monitored in real-time. Your back-office, technicians, and managers need to know exactly what is being done, where it’s being done, and who’s working on it to keep up with the growing competition.

Paper just can’t keep up, and neither can you. Here are 6 of the best reasons for your PDR business to go paperless.

  • It just can’t track data as easily as an automated workflow system– paper can get lost, be overlooked, and cause delays. You don’t want delays impacting your revenue.
  • It can’t be organized as easily as it could be in a digital format– depending on sticky notes, filing cabinets, and stacks of paper means you don’t always have the information readily available wherever you are.
  • It can’t be shared in real-time no matter where you are– sure, you could type up in email outlining some paperwork, but it’s much easier to have it all in the palm of your hand and shareable at the click of a button.
  • You can’t really make edits or changes too easily without completely redoing the paperwork– whereas the most successful PDR business’ right now simply update shared information on their mobile devices for everyone to see.
  • It’s just not as professional these days– sifting through paperwork or struggling to find information can look bad for your business. Nowadays, pulling up information on the fly helps your business look as professional as possible to customers.
  • It has an invoicing process that can take hours, while management software can do all of your invoicing for you in just a matter of minutes.

What Can Good Management Software Do For Your PDR Business?

  • Embedded VIN decoder that can avoid duplicate records, look up trim, paint codes, and vehicle recalls.
  • Create R&I labor time estimates.
  • Look up the conventional repair costs so you can stay competitive.
  • Calculate commissions, which can include: flat rate, % gross/net, tired commissions, and splits.
  • Full-service menu control where you can organize accounts individually.
  • Set, adjust, and control the most complex pricing models for customer specific pricing.
  • Dispatch and schedule service requests.
  • Approve estimates in just a few seconds.
  • Connect to accounting and shop management software systems.
  • Create customizable question forms to ensure quality and process compliance across your business.
  • Share inspections, work orders, and invoices across all of the teams.
  • Print template layouts that you can use and configure.
  • Email templates that can help you brand your PDR business.
  • Real-time data reporting that you can access anywhere, at any time.

 

AutoMobile Technologies Can Help

AMT offers software solutions designed to make your PDR business more efficient, provide you with better visibility, and give you peace of mind knowing that your back-office is always up-to-date.

ReconPro is the industry’s most versatile and powerful software solution built for auto recon professionals. With essential tools for performing PDR estimates, hail and insurance matrixes, parts management, paint code lookups, integrations with body shop crash systems and accounting systems, too. ReconPro manages the details of running your business so you can focus on growing your business.

What Can PDR Software Do For Your Back-Office Operations?

While your front-end operations are where the money is made in PDR, your back-office can make or break how efficient your business runs. Every front-end task depends on the back-office running quickly and efficiently. So, as you may know, if there are any backups or delays in back-office paperwork and processing, your front-end operation will struggle as a result.

Fortunately, the auto industry is always evolving to increase efficiency, reduce cycle time, and increase throughput. So, with a rapidly changing market, the most successful PDR businesses have implemented PDR software into their entire operations, back-office included.

Here are 4 ways back-office PDR software can have a positive impact on your operations:

It Can Handle Financial Work

PDR software can track anything from invoices, salaries, commissions, hourly payments, estimates, billing, and much more, and communicate with your accounting program for error-free entries. By streamlining all of your financial work, you can free up time and effort towards other tasks that will earn your PDR business money.

It Can Cover Human Resource Tasks

Handling timekeeping and employee compliance can be incredibly time-consuming. With PDR software, you can simplify processes and streamline your entire back-office.

You Can Automate Repair Workflow Tasks

With good PDR software, you can completely automate both back-office and front-end operations. You can set up how you want work to be completed, the order it should be completed, and track who’s working on a job and where. By simplifying communication and making every task have clear-cut directions and order to things, you’ll save plenty on time and money.

It Can Increase Your Productivity

Because all of your business information is saved natively and on a cloud server, you can access your all information on the fly from your desktop or mobile device. You won’t have to sift through paperwork or wait for approvals. You’ll be able to track all work and spot any delays in real-time to keep things moving. No more sticky notes or paper files that can get lost and create a backup. Everything is available at the click of a button, and all of your departments can access the information they need, instantly.

 

AutoMobile Technologies Can Help

AMT offers software solutions designed to make your PDR business more efficient, provide you with better visibility, and give you peace of mind knowing that your back-office is always up-to-date.

ReconPro is the industry’s most versatile and powerful software solution built for auto recon professionals. With essential tools for performing PDR estimates, hail and insurance matrixes, parts management, paint code lookups, integrations with body shop crash systems and accounting systems, too. ReconPro manages the details of running your business so you can focus on growing your business.

Command the lot

Compete and Win with Service Requests and Scheduling

Managing your own SMART repair business is truly rewarding. You have the freedom of being your own boss with the opportunity to grow and nurture your business. But when managing the business, it’s easy to find yourself drowning when scheduling repairs and answering service requests. There are always arduous tasks preventing a smooth business operation, affecting your own sanity as a business owner while keeping customers happy.

Luckily for PDR/Hail and SMART repair professionals, there are software programs designed to enhance your ability to compete within your industry and come out on top. Not all programs are designed equally, though, and many businesses are left with a half-functioning system that only slows their process down.

 

Why Choosing ReconPro Helps you Win

ReconPro was designed by AMT’s engineers with the mobile repair professional’s needs in mind. Born from a love and understanding of the Automotive industry, the ReconPro app offers a seamless integration from inspection to invoice. One of the many unique benefits of ReconPro is its efficiency with service requests and scheduling. These two aspects of auto reconditioning are the backbone of your business. So, why not have a streamlined process?  

If your mobile repair business is hired to do work for a dealership, the scheduling automation lets you show them how efficient your reconditioning process is right from the start. Say a major hail storm cuts through town and a dealership contacts you with hundreds of vehicles needing repairs. Their typical reconditioning jobs take weeks, but your company can cut the repair time down to days. This shows your technicians and business are efficient, organized, and can complete large-scale reconditioning quickly. You’ll pick up more jobs simply because you have a process that actually works.

 

The Balance

Service Requests, scheduling repairs, and managing schedule updates are traditionally riddled with their own separate documents or multiple email threads. ReconPro allows for everything to be completed in one location, providing the perfect balance of administrative tasks and actually working on the business. Once a service request is completed, you can assign work orders and take care of scheduling technicians to complete tasks within the software. You can manage customers, jobs, staff time and attendance, accounting, invoices, and more. Once a car is in the system, it is being tracked. You can see what’s not moving, reassign orders, and review your technicians’ work to stay on top of how long certain repairs should take.

 

ReconPro lets you spend more time on what makes the business successful – the repairs. From initial inspection, to documenting damage, to work approvals sending an invoice, ReconPro completes and submits information in an accurate and organized manner. Every job is unique – No dent is the same, no two customers are the same. You can adjust ReconPro to fit your customer’s pricing arrangements, approval process, and even the paperwork process to fit your client’s needs. AMT invites you to request a free demo of ReconPro to see how it enhances your PDR/Hail or SMART repair business.

Advantages of the Trade Tariffs for the Reconditioning Industry

Increased prices on new cars and parts spur greater reconditioning investment

The reconditioning industry has been experiencing a huge boon in 2018. This is partially a result of the 25% tariffs on steel and 10% on aluminum placed by the US on Canada, Mexico, China, and the European Union. And while automobile manufacturers and new car dealerships are scrambling, the reconditioning industry is popping as consumers continue to drive and maintain their vehicles longer.

According to V12Data, the reconditioning industry is forecasted to reach $722.8 billion by 2020. So while there are legitimate concerns surrounding the increased costs for manufacturers driving up the price of new cars, things are looking up for anyone working in reconditioning.

The automobile industry is still profiting despite the impact of the tariffs, but there’s an air of anxiety that increased prices may be discouraging consumer purchases. V12Data reports the average age of vehicles out on the road in 2018 is 11.5 years old. So while decreased new car purchases may be a result, the older age of cars means consumers are spending more to keep their vehicles up and running.

According to the International Trade Administration and Washington Post’s, Heather Long, 79% of all steel and 90% of all aluminum are imported into the U.S. Beyond that, automobile brands such as Honda, Nissan, and Toyota are manufactured in Canada, Mexico, and Europe before being shipped into the U.S. Essentially, this means both vehicles and car parts imported into the U.S. cost more under the current set of tariffs– impacting domestic brands like Jeep, Chevrolet, and Ford, as well.

Despite the worries, many PDR and SMART Repair practitioners are seeing increased growth now more than ever, with 75% of reconditioning in the United States done by independent, and domestic auto repair shops. To put it simply, the tariffs aren’t doing car manufacturers or new car dealerships any favors; but they’re helping the reconditioning business become heavy hitters in the marketplace. As new car prices rise, drivers are inspired to operate and maintain their vehicles for decades at a time.

Even prior to the current administration’s tariffs, the reconditioning industry has been increasingly popular. SMART Repair practitioners receive business for dent removal, windshield chip repair, paint correction, wheel repair, and detailing. In comparison, dealerships, outside of vehicle purchases, mostly receive business for tire rotations, oil changes, air filters, and car washes. So, SMART operations are providing consumers with a lot more options when it comes to vehicle maintenance.

And beyond that, there’s an incentive for consumers to seek out SMART Repair professionals because they are driving and maintaining vehicles for increasingly longer periods of time. So with the tariffs on manufacturing, new cars, and OEM parts, the reconditioning industry has been steadily growing in popularity among owners of used and older cars. So if the trends continue, reconditioning will remain incredibly profitable for years to come.

AMT is committed to helping reconditioning professionals maintain and grow their business for optimal results. With owners willing to invest in keeping their vehicles in good condition, demand for recon and cosmetic services will become more active. Managing your workflow and employees to capitalize on that demand is crucial for your operation. We can help.

Subscribe for More!

We hope you enjoyed this post. We actively work to find and develop the best industry news and information to share with you. Fill in your information below, and we'll be sure to alert you about information vital to your business.

Chasing Hail? Don’t leave town without these must-have PDR tools

Business Management Software for This Season and Beyond

For technicians fixing hail damage on the road, the season is in full swing. The season has shaped up to be an epic year for hail in many regions. This could be a big year even for retail PDR and SMART repair shops who don’t hit the road.

Whether you are on the road or not, take a few moments to consider a few tools you may have heard about but haven’t put into practice yet in your business. I’m talking about mobile estimating and invoicing tools such as our two mobile apps, Repair360 and ReconPro.

 

Repair360 – Mobile Estimate and Invoicing Software

Designed to get any auto reconditioning company or PDR technician up and running with basic

mobile estimates, work orders, and invoicing designed to put an end to wasted time spent on administrative paperwork tasks that are required in running your business. Best of all, this product is completely free for single users and available on iOS from the Apple app store or Android from the Google Play store.

What is Repair360 and what does it do?

An easy-to-use phone app, with Repair360, you can log in cars as you work on them, take pre-inspection notes and photos, create and email estimates, work orders, invoices and more all from your preferred mobile device.

Have more than one technician working for you? An easy upgrade to our paid version Repair360, which grants you the ability to manage multiple technicians and integrate with your accounting system, too.

Repair360 Product Features:

  • VIN Scanning and Decoding
  • Customer Record Management
  • Photo and Video Inspections that attach to work orders at the line-item level, on-device Approvals
  • Invoicing, and Back Office systems
  • Customer records, Invoicing, and payments all accessed from the software.
  • Software integration with the popular QuickBooks Online accounting package available
  • Payment Processing integration

Note: Integrations with additional accounting systems from QuickBooks, Sage, etc., as well as Dealer and Bodyshop Management Systems are available with ReconPro.

The app is self-contained, so it works with or without Internet access and can print to most printers, even without an Internet connection.

 

ReconPro – Advanced Business Software for Recon Professionals

Are you running a larger operation than Repair360 can handle? Step up to ReconPro, our mobile management tool purpose-built for Auto Recon Professionals.

With a few clicks from any handheld device, you can document prior damage, create invoices, get PO’s, and streamline back-office operations like payroll and accounting, allowing you to spend less time on managing the business, and more time working on the business.

ReconPro Product Features

  • Vin Decoder – Includes trim, paint code lookup, vehicle recalls
  • R&I Labor Times for fully informed estimates
  • Advanced Commissions – Calculate Flat Rate, % Gross / Net, Tired Commissions, Splits
  • Duplicate Vin Detection to avoid duplicate records
  • Full Service Menu Control -Create a service menu specific to each account
  • Customer Specific Pricing – Set, adjust, and control even the most complex pricing models
  • Service Requests – Dispatch & Scheduling
  • Estimate Approvals – On device, via web or quick link
  • Integrations – Connect directly to many popular dealer and shop management systems, including CDK,  Mitchell, Audatex, and CCC
  • Team Collaboration – Share Inspections, Work orders, or Invoices across teams
  • Configurable Print Templates – Your custom business identity and layouts in hard copy
  • Configurable Email Templates – Your custom branding and layouts in emails
  • Real-time Reporting – Data at your fingertips lets you know your numbers anytime
  • Full visibility and control
  • Fully mobile – on your iOS or Android devices
  • Step-by-step automation
  • The most detailed reports on the market
  • Easy integration with QuickBooks
  • No need for IT staff to install or maintain

Regardless of whether you are a one-man operation, or responsible for teams of PDR techs, isn’t it time you stepped into the world of mobile management and invoicing? Schedule a demo with AutoMobile Technologies today!

Salesmanship Tips for the Mobile Repair Professional: How to Land More Deals

> Find and Secure New Accounts

> Stand Out From Competitors

> Maintain and Grow Current Customers

 

Continuing our series of articles focusing on the “year of growth”, today we are turning our attention to sales tips. All businesses need sales in order to survive and grow. Many rightly consider sales the foundation of a company. The truth is, some are born salespeople and some are not. Sometimes even the most seasoned sales pro could use some fresh sales tips now and again (we’ve found that the most successful salespeople are also the most active seekers of new ideas and methods).

Our salesmanship tips presented below are geared towards helping you increase customers or land a new shop or two, depending on your specific business needs. These range from basic sales tips to learning how to find and secure new account leads, standing out from competitors, and maintaining existing clients.

Salesmanship Quick-Tips:

1. Knowledge is Power

One of the best tools mobile repair professionals have in their arsenal is an intimate knowledge of the services they are offering to current and prospective clients. They know what sets them apart from others trying to sell in the same industry. Having this subject matter expertise provides a level of credibility dealerships are looking for when being presented with new opportunities. When a customer realizes you know what you are talking about, it builds a level of trust. They can then put faith in the idea that everyone in your company knows what they are talking about. Look for opportunities to demonstrate your expertise. For the dealership or body shop prospects, consider sending  a monthly or quarterly newsletter with information from your industry that could impact their industry. Another effective tactic is to offer a “lunch and learn” where you head out to a prospect’s shop, bring a few pizza’s and do a live demo during lunch. These are minimally invasive to a shop’s day and few people will turn down the opportunity for a free slice of pizza.

2. Know Your Competition And How To Outsell Them

One of the biggest objections salespeople will hear on a call is with a prospect who is happy with a competitor. What can you do in this case? Sometimes, it can be impossible to overcome this. Effective salespeople can still benefit in this situation where lesser folks would just take the “no” and move on. Learn what the prospect likes most about the competitor. What are they providing that makes the prospect loyal? This kind of inquiry can improve the way you sell your own services, and sometimes even expose areas where your prospect might be underserved.  Sometimes perseverance pays off. You never know when you might catch your prospect having an issue with your competitor and you reach them at just the right time. Sometimes it can help to offer a service, or multiple services, for free as a test run. This allows prospective clients to see what they can get that is perhaps different from what they currently have with someone else. In some instances, it might be worthwhile to try to hire the technician away from your competitor onto your team in order to get and keep that new business.

3. The More Services, the Better

Mobile repair pros have an opportunity to be better than competitors at selling services if they can offer a wider range. For example, if the primary service a mobile technician is hired for is paintless dent repair, but you have technicians who can also perform wheel repair or paint touch-ups, consider offering package deals. When you can offer a bundle of services, dealerships will be more inclined to hire your business. They do not want to search for different people who do different things with different companies; one vendor who can do it all is more appealing and cost-effective.

4. Listen, Don’t Assume

One of the best qualities a mobile repair salesman can have is great ears. It can be difficult approaching a dealership not knowing what their exact needs might be, but never assume what they do or do not need. Mobile repair professionals need to make themselves available to dealerships in any way they can. When a dealership calls asking for help, a technician should always be sent as soon as possible. While it may feel good to ignore a call from a dealership that initially turned business away, being there in a time of need will only set your business apart from competitors. If a technician can show up and fix a damaged wheel to help close a sale, your business will be represented as reliable and efficient.

5. Tell a Story

According to HubSpot, 60 percent of people find a generic sales pitch irritating. However, telling a story draws prospects in with memorable accounts of similar clients you’ve helped. Humans have a unique ability to empathize with stories they hear about other people. That is why storytelling is so powerful, especially when it comes to landing a sale. During a pitch, a mobile repairer pushing PDR can throw out a plethora of statistics about their success rate. But at the end of the day, 63 percent of people recall stories because of similarities the characters share with their needs and wants. Craft your pitch to include a mini case study about your prior work. Describe how the services you provided to a client ultimately led to their success – higher sale price, faster turn-around, disaster avoidance, etc.

6. Ask for a Referral

Whether you are new to being a mobile repair tech or have been working at it for years, it can be difficult to find more work once you have established yourself with one primary dealership. But don’t be afraid to take on more responsibility. Chances are, if a mobile repair technician has been asked back to the same dealership multiple times because of their skills, that same dealership won’t mind referring them to the shop down the block. Never be afraid to ask for help; knowing your worth and demonstrating confidence in your trade will only help you outperform other mobile repair technicians fighting for the same opportunities.

7. Help Clients, Don’t Sell

Truly connect with your client. While you ultimately engage with a client to help with repairs, you are also selling a connection. No one should be sitting through a cut-and-dry sales pitch they’ve heard a million times. Not only appearing helpful but actually being helpful is the best way to land a sale and maintain a working relationship with the desired customer. Whether it is the first phone call or email, or you are meeting in person, here are a few guidelines to assist you with helping, not selling:

  • Personalization – Always reference the specific problem plaguing the dealership in need and provide the correct solution.
  • Deliver – If you’re promising the best paintless dent repair in the city, you better deliver the best paintless repair in the city. Stay up-to-date on industry trends and research new ways of upgrading a service.
  • Be timely – Always be on time. First impressions are everything, but lasting impressions are made over time. Always answer repair calls as quickly as possible.
  • Be Human – Go ahead and wish someone a happy holiday or a nice weekend. Also, commend the customer on their current successes; the more you can connect on a deeper level, the better.
  • Customer Service – Start small and work on building great customer service. Call clients once a week to follow up, ask about work, and see how you can improve. Focusing on the quality of your accounts is better than scrambling to service multiple accounts.
  • Stay Casual – At the end of the day, a mobile repair provider is having a conversation with a client, so use natural verbal and body language. Being yourself will allow you to connect with your client as a person.

8. Streamline Your Operations for a Quicker Transaction

Of course, we would be remiss if we didn’t mention how a software such as AMT’s Repair 360 and ReconPro can help you streamline your operations and make the transaction quicker and easier for your customers. This can be used as a sales tool for your business and you can demonstrate how quickly you can go from estimate to approval, then from repair to invoice. If you can make the case that using your services will be easy and streamlined, it can be a major competitive advantage.

 

The sales journey for mobile repair professionals doesn’t have to be rough. The best way for these technicians to help the company sell any type of product is simple – be honest. Stay up-to-date on all updates to reconditioning software and industry news to be able to confidently talk about them with clients. Know what your competitors are doing and work with your audience to find out ways to be better. Form lasting connections with dealerships and auto shops that focus on the needs of the clients, not selling the capabilities of your business. Relationships built through natural connections are a surefire way for mobile repairers to become the salespeople they never knew they could be.

 

  • Did you like what you just read?

    Don’t miss out on future items. Sign up for important news and information about AMT and the Industry below:

Winning Local Search – Control Your Google My Business

Last week, we taught you how to dominate the Google My Business local pack or “three pack”. But that advice only works for people who have control of their Google My Business (GMB) listing. If you don’t have access to the listing, don’t worry. We are going to walk you through it with easy to follow visuals.

Your first step is to see if your listing has already been claimed.

Here is how you do that: Search Google for “Paintless dent repair near ____” and add your city. You will get a list of three businesses in your area.  If you do not see your business there, then click “more places” at the bottom of the three.

After you click the “more places” link, you will get an expanded list of businesses in your area, and yours should be listed, even if you have not yet claimed your listing.

If you begin clicking on any of these listings you will start to see expanded results for each listing, that will look something like this:

If you look closely just under the phone number, you will see an option or two to interact with Google on this listing. If you only see the words “Suggest an edit” then the listing has already been claimed by somebody who once worked for the business and had the ability to verify the listing.

Last week, we discussed how to dominate the Local stack or “three-stack” on a Google local result.  The article assumed that you had already taken the steps necessary to claim your own Google My Business Listing.

If you see the words “Suggest and edit – Own this business?” then that means your listing has not yet been claimed.

Whether or not your listing is claimed, this article will help you claim or reclaim your listing.

Let’s start with claiming the listing.

Click on “own this business?”  and you will be taken to a screen that shows you the business and the address and asks you to confirm that you have the authority to claim the business.

Click Continue and you will be taken to this screen:

At this point, you have a couple of options. You can click the “Call” button and Google will automatically call the phone listed to confirm.

Note: this ONLY works if that number goes straight through to you and you are standing by the phone. If you have a call assist service where the caller has to make selections from a menu to reach you, this option will not work.

The second option is to receive a text but this only works if you have a cell phone listed and not a landline.

The next best option is to request an email or a postcard mailer. The postcard will take up to five business days and will have a code on it. Once you press the button to receive a postcard, you cannot proceed until you have that code. The same thing goes for the email.

Once you have verified your listing, you are free to make edits to it. You can add logos, change the cover photo, add photos, hours, website addresses and more.

 

What to do if you are a business owner with a claimed listing but you do not have access to it?

This second set of instructions happens all the time, especially if you have been in business a while or had several employees over the years. As Google became more sophisticated with its local maps and local search capabilities, its products have evolved over time. There used to be options like Google Places, Google Places for Business, and others. Now everything is under the banner of Google My Business. It is possible that you or a former employee claimed this listing under a different Google product and you don’t know your logins. What makes matters even more frustrating is that Google has no number that you can call to fix it. Instead, you have to jump through a few hoops to reclaim your listing. But don’t worry, we are going to walk you through it.

Step One- go to https://business.google.com/create

You will see a screen like this one:

Since you have an existing listing, as you start typing your name it will begin to pull up listings. Click on the listing you want to change and click next.

Next, you will be asked to verify the address.

For a  mobile PDR shop, you’ll want to make sure you check “I deliver goods and services to my customers”.

Next, you will be asked to verify the business type.

Verify the info and click next. You will be asked to verify the contact information.

Finally, you will be taken to this screen:

This screen will tell you the name of the person who claimed the page and will give you enough of an idea to see if you recognize the email address of the person. If you do, all you need to do now is contact that person and ask them to add you as an admin.

If you do not recognize this person, or if it was a former employee that you no longer have contact info for, you can click to request access.

What happens next is Google sends an email to that person and informs them that you are requesting access to this account. If that person grants you access, you will be notified.

If they ignore it after 5 days, Google will email you again and allow you to have a verification postcard sent to the business address listed. It is very important that somebody at that address that you can contact will be on the lookout for that card. If this is your current address then all you need to do is wait. If you have moved your location, you need to contact your old location and let them now to be on the lookout for the postcard from Google.

Once you receive your code, log back in, enter your code and you will have full access to your Google My Business listing.


  • Did you like what you just read?

    Don’t miss out on future items. Sign up for important news and information about AMT and the Industry below: