Credentials

What is Your Strongest Credential?

The dictionary defines a credential as, “anything that provides the basis for confidence, belief, credit, etc.”  In business, we use credentials as a shortcut in persuading customers or partners to trust us enough to do business with us. The credentials, “MD”, “PhD”, and “JD” convey that the holders have mastered the knowledge required to obtain them, and that alone can give a client confidence in their abilities. Technical certifications, diplomas, testimonials, accolades, licenses and franchises are also in this broad category of credentials.

Whether you have letters following your name or not, everyone has credentials. What are the ones you choose to share in your business? In other words, what qualification, achievement, personal quality, or aspect of your background do you use to indicate that you are suitable for business?

A credential, plain and simple, promotes trust and confidence. It can be anything. For detailers or cosmetic repair technicians, their best credential could be before and after photos of their work, a mechanic may have ASE certification or OEM endorsements. Dealers have their own designations, like 20-group or association membership. Your years in business alone is as valid a credential as any to elicit confidence and overcome doubt. 

Think about your other credentials, too. When I was shopping for a car, I noticed the salesman had pictures of his wife and 3 children on his desk. He didn’t remark about the photo, and neither did I, but when he described the safety features of the car I was considering, knowing that he had children made him more credible to me when discussing safety. For all I know, it might have been a stock photo that came with the frame, but in that moment, it was his credential – the connection point that told me he was believable.

We all have a drawer full of credentials that we might share. Climbed a mountain? You have fortitude and determination, Single parent? You’ve got organizational and time management skills. Backstage pass? You know somebody. Fly fisher? You have patience and value detail. Played sports in school? You understand the value of teamwork and shared goals. The list is as endless as our life experiences.

So when you are trying to persuade a customer or partner, reach deep into your drawer and find the right credentials for the occasion. Find the thing of yours that connects you to the other’s needs, and gives them the confidence to say yes. 


Want to learn more about AMT’s credentials? Click here.

Merger

Changes to the PDR Landscape

Street sign displaying "Time to say Goodbye"

How to Help Your Laid-Off Automotive Employees Manage Unemployment

Social distancing is the end of in-person auto auctions, at least for a while. If you are like most auction companies, you have switched to simulcast. An online-only situation and a potentially declining demand for sales (although the numbers aren’t out yet) may have forced a layoff for some of your employees. The same is true for many related specialties, like dealerships, body shops, and large recon MSO’s. Here are some tips to help them through this process.

If you lay off or furlough your employees, they are eligible for unemployment. Some states like Mississippi have ridiculously low caps, barely enough even to buy groceries each week. As an employer, you have no control over what they can receive when they apply for unemployment benefits.

But here’s what you can do:

Don’t block unemployment.

When the state sends out unemployment eligibility documentation, don’t mark the employee as fired for cause, which would keep your unemployment insurance rating low, but would lock the former employee out of a check. It could also save you a wrongful termination suit down the road.

Severance pay if you can afford it. 

In Maryland, you can file immediately for benefits and begin receiving a check, but other states have red tape and waiting periods. Your employees will need money now, not later, and severance will help get money in their bank while they get their ducks in a row.

Extend health benefits. 

The humanitarian thing to do during this health crisis is to continue paying benefits. You will save the bottom line in reduced salaries and payroll taxes, but be kind and keep the health insurance going at least until the nation is in the clear. Hopefully, it will only be a month or two at most.

Rehire as soon as possible. 

When life returns to normal, so too will the business demands. Your former employees are the best suited, best-trained employees for your business because they used to work there. If these employees are still available, not only will they be grateful that you wanted them back, they will probably be even more productive than they were before they were laid off.

Keep an Eye on the Federal Stimulus Package. 

As of this writing, the federal stimulus package is still not passed. But if it does, there will be some financial relief for small businesses and some options for you as an employer. It’s too soon to advise on that in a blog other than to suggest that there may be solutions for you forthcoming, and they should be taken into consideration for you and any employees you have to cut from the team.

Offer outplacement or other unique support options. 

This will definitely depend on your company’s budget, but there are outsource outplacement companies that you can hire that specialize in the outplacement of displaced employees. These experts help employees polish resumes and work their networks to find employment. This is especially useful if you have no intention of rehiring any of this staff.

Layoffs are simply one of those business decisions that you have to make to ensure the survival of the company. It can be uncharted territory for many business owners, especially in the wake of a new-to-all-of-us global pandemic. Hopefully, these tips will help you handle this rather unpleasant situation.

Empty Shelves

Will Parts Shortages Increase Your Time To Frontline Ready Following COVID-19 Shutdowns?

OEMs respond to replacement auto parts supply chain questions following the virus peak.

Each day we wake up to a changing situation. What is breaking news this morning is old news by the end of the day. Old news like all the auto factories shutting down seems like really old news even though it just happened last week. What is still new, however, is the conjecture about what the post-outbreak will hold for everybody in every industry. This is especially true for the auto industry and the many industry verticals that support it, such as parts jobbers and the collision industry.

Despite factory shutdowns amid national COVID-19 coronavirus concerns, multiple OEMs continue to assure the industry that replacement parts for body shops aren’t significantly affected. But we must understand that the situation could evolve rapidly and today’s hope could become today’s bad news.

The auctions have been shut down, putting a hold on your inventory buying, but when they reopen in a few weeks or even a couple of months, your purchases will need reconditioning, and that will require new parts. The presumed recession that will follow Covid-19 will bring with it a reduction in new and used car sales. You don’t want parts scarcity to further reduce profit on the vehicles that you do sell. Front line readiness will be where the margins are gained or lost.

What The Domestic OEMs Are Saying:

Ford

Ford announced that it would pause North American production after the Thursday evening shifts until March 30, but spokeswoman Kelli Felker told us Repairer Driven news, “Our parts depots will remain open.”

Chrysler

FCA on Wednesday said it would close “starting progressively from today through the end of March,” but spokeswoman Jodi Tinson on Thursday evening told Repairer Driven News in an email that parts distribution continued despite the shutdown to provide support for dealers and customers who rely on FCA for their repairs and maintenance.

“We are continuing to monitor the situation carefully and are taking all necessary precautions to safeguard the health and welfare of our workforce, including more frequent cleaning and disinfecting of all working areas,” said Tinson last week.

Rumor has it this will not be the case for long.

The Detroit Free Press cited two unnamed sources who reported: “the UAW and General Motors, Ford Motor Co. and Fiat Chrysler Automobiles have agreed to shut down all U.S. parts distribution centers at the end of business Friday.” The facilities would still operate with volunteer workers, according to the newspaper.

GM

GM communications senior manager James Cain said in a statement “while today will be our last day of normal operations for GM Customer Care and Aftersales, GM and the UAW have reached an agreement that will allow us to continue delivering service and repair parts to our dealers and customers, including the police agencies, fire departments and emergency service providers who rely on our vehicles all over the country. The service centers would be run by volunteers.

“These facilities will be staffed by hand-raisers,” he wrote in an email. “We will be working through staffing and scheduling plans to resume operations on Monday.”

Fiat-Chrysler

FCA issued the following statement:

Throughout this challenging period, FCA has been focused on enabling a stable supply of parts to our dealers to help keep our customers on the road. Be they first responders driving ambulances and fire trucks or commercial needs such as delivery and postal services, FCA and its dealers are working to keep all our customers operational. Following an agreement with the UAW, from Monday, March 23, FCA will begin operating our Mopar Parts Distribution Centers (PDC) using hourly-paid volunteers.

As with all our facilities, we have implemented an extensive program of cleaning and social distancing protocols across all our PDCs, and we will continue to operate with the safety of our employees as a priority. Further, for any employee volunteering to work at our PDCs, we will ensure they are all equipped with gloves and masks. FCA and the UAW are proud to continue supporting our customers when they need our help the most.

Tesla

Tesla announced it would cease production in a news release:

“As such, we have decided to temporarily suspend production at our factory in Fremont, from the end of day March 23, which will allow an orderly shutdown. Basic operations will continue in order to support our vehicle and energy service operations and charging infrastructure, as directed by the local, state, and federal authorities. Our factory in New York will temporarily suspend production as well, except for those parts and supplies necessary for service, infrastructure, and critical supply chains. Operations of our other facilities will continue, including Nevada and our service and Supercharging network.”

What the Asian OEMs are saying:

As you can imagine, the Asian OEM’s are suffering from production disruptions. Most have production facilities here in the US, but those are also shutting down.

Honda

Honda said it would stop manufacturing in North America from March 23-30, which would reduce projected production by 40,000 vehicles.

Honda spokesman Chris Martin wrote in an email, “at this time, Honda’s six-day North American new-vehicle production suspension is not expected to affect the availability of Acura or Honda Genuine Replacement Parts”.

Hyundai

An employee at the Hyundai plant in Alabama tested positive for COVID-19, prompting an immediate shutdown. Hyundai said it would reopen when it was deemed safe.

“Currently, the impact on parts availability is very minimal,” Hyundai spokesman Michael Stewart wrote in an email. “We don’t have a supply issue at this time with the exception of some select wire harnesses. There are no significant issues from suppliers from China and Korea either, and the China supply chain is recovering.”

Kia

“No parts shortages are planned or seen at this time,” corporate communications director James Bell wrote in an email.

Mazda

Mazda North America President Jeff Guyton asked, encouraged all employees to work from home through the rest of the month and suspended all business travel.

Any impact on manufacturing in the U.S. or abroad was unclear as Mazda has not put out a statement as of yet.

Mitsubishi

Mitsubishi North America CEO Fred Diaz on Thursday said all Mitsubishi “headquarters and regional team members” were working remotely.”

Mitsubishi communications senior director Jeremy Barnes on Friday described efforts to keep replacement parts distribution centers safe.

“I can tell you that we are doing everything we can to keep our parts distribution centers open while ensuring the safety and well-being of our team members,” Barnes wrote in an email. On a dealership basis, I cannot give you a blanket statement. In some states, all non-essential businesses have been closed. In some of those states, service facilities have been carved out as essential, but not in all. At this time, it’s a moving target, and we – like everyone else in the industry – are working closely with state and local officials to ensure we’re doing what we can to protect everyone, while still providing the crucial service and support our customers need in these uncertain times.”

Nissan

Nissan announced it would suspend U.S. production March 20-April 6. “Areas deemed business-essential will operate with enhanced safety measures.”.

Spokeswoman Lloryn Love-Carter confirmed that parts were considered “business-essential.”

“Our parts distribution centers continue to operate as they are deemed business-essential functions,” she wrote in an email.

Toyota

Toyota said it would stop production in North American March 23-24. On Thursday, it said it wouldn’t restart production until April 6.

In their news release, Toyota stated: “Our service parts depots and vehicle logistics centers will continue to operate.”

Toyota spokesman Victor Vanov sent an email stating, “at this time, we have ample supply of replacement parts available in our pipeline to meet customer needs, and we do not anticipate any impact due to the temporary production halt at our North American facilities.”

Subaru

Subaru issued a statement saying it would close its Indiana plant for a week: “To further ensure the health and safety of associates and to adjust the volume for market demand as a result of COVID-19, Subaru of Indiana Automotive (SIA) is suspending production, March 23-29. All associates will receive full pay during the one-week shutdown.”

Subaru of Indiana communications and external relations manager Craig Koven wrote in an email, “as it relates to the availability of replacement parts, we do not expect the one-week shutdown to have a significant impact.”

European OEMs:

Audi

Audi on Thursday said it would shutter its plants in “Ingolstadt, Neckarsulm, Belgium, Mexico, and Hungary in a controlled manner by the end of this week.”

Audi has yet to issue a statement about its U.S. operations or the status of replacement parts.

BMW

BMW corporate communications manager Phil DiInnani wrote in an email that their Spartanburg, S.C. factory remains in operation.

“As of this morning, Plant Spartanburg continues to be operational, we will keep you updated on any new developments.”

Land Rover Jaguar

Jaguar Land Rover said in a news release that it would cease production “over the course of next week” in the United Kingdom.

“The company’s intention is to resume in the week of 20 April, subject to review of the rapidly-changing circumstances. Currently, Jaguar Land Rover’s manufacturing plants in Brazil and India continue operating. The company’s joint venture plant in China reopened in the week of 24 February, as life begins to get back to normal in the country.”

Mercedes Benz

Mercedes parent company Daimler on Tuesday said it would “suspend the majority of its production in Europe, as well as work in selected administrative departments, for an initial period of two weeks.

“This is a dynamic situation that continues to evolve, and we are closely monitoring developments together with our dealer partners to ensure we are supporting our customers in a safe and responsible manner,” Mercedes said in a statement Wednesday when asked about parts. “In light of this, we will continue to make adjustments to our operations and communicate any relevant changes as needed.”

Porsche

Porsche issued a news release saying it would stop production for at least two weeks.

“As from the coming week, Porsche will suspend production for an initial period of two weeks,” By taking this step, the sports car manufacturer is responding to the significant acceleration in the rate of infection caused by the coronavirus and the resultant measures implemented by the relevant authorities.

“In addition to the primary protection of the workforce, bottlenecks in global supply chains no longer allow orderly production. At the same time, Porsche is preparing for a decline in demand and securing its financial strength with the decisions made. The parent plant in Zuffenhausen and the production location in Leipzig will be closed from Saturday (21 March 2020). These steps have been taken as part of an orderly process and in close cooperation with the works council.”

Volkswagen

Volkswagen announced that it would shut down its Chattanooga, Tenn., plant for a week.

“Effective Saturday, March 21 at 3:45 a.m., Volkswagen Chattanooga will suspend production for one week, with current plans to resume production Sunday, March 29 at 10 p.m. This action is being taken to help ensure the health and safety of our team members as we conduct additional sanitation and cleaning procedures throughout the factory. We will also use this time to assess future production plans and market developments.”

The Volkswagen Group said it would shut down Volkswagen Passenger Cars plants even longer in Europe.

“Initially, production facilities in Wolfsburg, Emden, Dresden, Osnabrück, Zwickau, Bratislava (Slovakia), Pamplona (Spain) and Palmela (Portugal) are affected, as well as the Components plants at Brunswick, Chemnitz, Hanover, Kassel, Salzgitter and SITECH.”

“The Volkswagen Passenger Cars brand is gradually suspending production at its European plants. This will also affect the Volkswagen Group Components plants. This is the brand’s response to the impending rapid decline in demand on the automotive markets. Risks in connection with suppliers’ supply chains are also increasing. This is due to the significantly accelerated rate of infection by coronavirus and the resulting measures taken by the authorities. Initially, the factories are therefore expected to remain closed for two weeks. For the affected German sites, the measures are to apply from the end of the late shift on Thursday.”

Works Council Chairman Bernd Osterloh noted in a statement that “Volkswagen has supply problems.”

Volvo

Volvo said it would shut down U.S. manufacturing in South Carolina as well as operations in Europe.

“The Belgium plant will remain closed until April 5,” Volvo wrote in an email. “The Swedish and US plants will be closed between March 26 and April 14.

“People working in our offices will generally work from home as of March 26, and the working hours will be reduced,” Volvo said these offices were in Sweden and Belgium.

Volvo has not as yet issued any statement about parts supply or supply chain issues except to note that Chinese manufacturing had reopened.

“Earlier this month, Volvo Cars reopened its four manufacturing plants in China after an extended closure period,” Volvo wrote. “Today´s showroom traffic is indicating a return to normal in China’s car market, which is clearly demonstrating the advantages of being a globally balanced company.”

So, as you can see, the ability to get replacement parts is uncertain, with some brands such as Volkswagen having more problems than others with production and parts supply. Use this information when your auction activity resumes.

PDR tools

7 Advantages Of Adding PDR To Your In-house Reconditioning Operation

In the reconditioning business, you’re always looking for a way to add another profit center. Luckily for you, adding Paintless Dent Repair (PDR) as an in-house capability is a great way to increase profit with minimal effort. As someone who’s already performing automotive repairs in your service bays or collision center, adding PDR to your processes will actually be pretty easy. With PDR, you can reduce the time you spend on bodywork during the reconditioning process, but you can also save quite a bit of money as well.

Trained PDR technicians can “massage” out any dents or dings found on a vehicle’s body. PDR typically relies on no damage to the paint in order to be as efficient as possible. Even so, technicians can still perform PDR to reshape the dents, and provide paint touch-ups if need be.

Below are 7 advantages of adding PDR to your reconditioning process.

It (Mostly) Doesn’t Cost Anything In The Long Run

Outside a few initial specialized tool purchases and training, PDR basically pays for itself. Once you have the training and tools, you won’t be paying any incremental costs to perform PDR since none of the tools or parts will require frequent replacement.

It Has a High Potential To Net You Profit

With the right technician, a $100 or $200 job can be done in 10 – 30 minutes with PDR.

You Have The Opportunity To Provide Better Deals To Customers

Most of the average drivers out there today have no idea what PDR is. It’s been around for close to 60 years, and there are still shops that don’t have it as a part of their repair processes. So, if a customer comes in with dents that need fixing, imagine their response when you tell them you can repair them all in a fraction of the time and for a fraction of the price of conventional dent repair. You may already use an outsourced PDR technician, but if you find yourself waiting for them to show up to complete the repairs, that vehicle downtime is costing you even more than just their charges.

Creates An Avenue For New, Potential, Customers

If you already have a stream of customers for other repairs and maintenance, you can offer dent removal as an up-sell in the service drive. In most cases, the dent work can be done during other repairs or services, adding no additional wait time for the customer. In addition to your walk-ins, you have the potential to bring in work from auto auctions, used car dealerships, car rental agencies, car insurance agencies, detail shops, and body shops.

Minimal Effort To Adding It Into Your Shop

PDR isn’t a method that requires a drastic change in your business. As we said above, it only requires a few initial tool purchases. Outside of that, there’s a pretty minimal space required to do the work and can easily be done in the shop or on the road with what you currently have. It only takes a few minutes to do during your detailing or painting phases, and it’ll just take a minute for you to speak with the customer, bring up the dents, and offer to repair them without any impact to the overall repair time.

Relatively Low Start-Up Cost

PDR will basically pay for itself once you’ve trained your technician(s) and purchased the proper equipment. It can be self-taught, but professional training and tools can cost anywhere from $5,000 – $15,000 depending on the level of training, certifications, and the quality of the tools. However, after the initial investment, PDR has high profit potential and costs much less than other typical investments for business line extensions.

It’s Easy To Sell To Customers

No matter what, offering a dent repair option that costs a fraction of conventional dent repair to a customer is a pretty easy sell. Since it only takes a few minutes to repair, the lower costs are drastically made up by the sheer volume of PDR that can be done throughout each week. What takes many shops days to do, you could do in minutes. So, if you provide a quality option that saves customers money and is convenient for them, you’ll ultimately get more business down the road.

AutoMobile Technologies offers Software Solutions That Can Help You Manage Your PDR Process

AMT offers software designed to make your reconditioning business more efficient, provide you with better visibility, and give you peace of mind knowing that your back-office is always up-to-date.

ReconMonitor is a state of the art workflow automation software for auto recon, dealerships, and auto remarketing companies. ReconMonitor dealership software decreases reconditioning cycle time from acquisition to front line and increases your control and profitability.

ReconPro is the industry’s most versatile and powerful software solution purpose-built for auto recon professionals. With essential tools for performing PDR estimates, hail and insurance matrixes, parts management, paint code lookups, integrations with body shop crash systems and accounting systems, too. ReconPro manages the details of running your business so you can focus on growing your business.

How Finance & Insurance Helped Dealerships In 2018

How Finance & Insurance Helped Dealerships In 2018

It looks like Finance & Insurance were great for dealerships last year. In fact, prepaid maintenance programs (38.9%) and vehicle service contracts (43.9%) were their most profitable sellers.

According to Auto News, Protective Asset Protection created a paid survey in December to look at how well dealerships handled Finance & Insurance (F&I) over 2018.

More than 150 dealerships opted in, completed the survey, and reported their gross margins were unchanged from the previous year (35% of dealerships said the same thing). However, 32% of sellers reported their F&I revenue had increased by 10%. While another 30% reported increases between 5% and 10% in comparison to the previous year. Beyond that, 42% of dealerships reported that vehicle service contracts (VSC) and maintenance programs were their biggest hits.

As we move more and more into 2019, experts suggest VSCs will continue to grow in popularity as consumers shift towards purchasing used vehicles. According to NADA, used vehicle sales were 39 million in 2018. Whereas new vehicles sales were 17.3 million. However, the expectation is for new vehicle sales to drop down to 16.6 million. With this change, consumers will need VSCs and other maintenance programs for taking care of their trucks and SUVs.

Senior Vice President of Protective Asset Protection, Rick Kurtz, says: “We believe the demand for many F&I products will continue to grow in the upcoming years, especially as more consumers use pre-owned vehicles to combat the affordability of new automobiles. What’s more, the continued trend of off-lease volume will place additional focus on used vehicles, where VSCs and maintenance programs will significantly help to ensure consumers keep their automobiles on the road and running. Also, we all see dealer-owned warranty company applications, in particular, helping dealers offer top quality F&I products designed to satisfy the needs of their customers.”

With the increase in F&I business, now is the time to evaluate how your business handles service contracts, and what systems you have in place to manage the work. AMT can help. If you’re working with F&I contracts, ReconPro can help you initiate a claim, schedule a repair, and maintain all records associated with the Service Contract. Apply Service Contract terms directly into vehicle records to create correct invoicing and improve customer satisfaction.

Chasing Hail? Don’t leave town without this must-have PDR tool

Business Management Software for This Season and Beyond

For technicians fixing hail damage on the road, the season is in full swing. The season has shaped up to be an epic year for hail in many regions. This could be a big year even for retail PDR and SMART repair shops who don’t hit the road.

Whether you are on the road or not, take a few moments to consider a few tools you may have heard about but haven’t put into practice yet in your business. I’m talking about mobile estimating and invoicing tools like  ReconPro.

ReconPro – Advanced Business Software for Recon Professionals

Step up to ReconPro, a mobile management tool purpose-built for Auto Recon Professionals.

With a few clicks from any handheld device, you can document prior damage, create invoices, get PO’s, and streamline back-office operations like payroll and accounting, allowing you to spend less time on managing the business, and more time working on the business.

ReconPro Product Features

  • Vin Decoder – Includes trim, paint code lookup, vehicle recalls
  • R&I Labor Times for fully informed estimates
  • Advanced Commissions – Calculate Flat Rate, % Gross / Net, Tired Commissions, Splits
  • Duplicate Vin Detection to avoid duplicate records
  • Full Service Menu Control -Create a service menu specific to each account
  • Customer Specific Pricing – Set, adjust, and control even the most complex pricing models
  • Service Requests – Dispatch & Scheduling
  • Estimate Approvals – On device, via web or quick link
  • Integrations – Connect directly to many popular dealer and shop management systems, including CDK,  Mitchell, Audatex, and CCC
  • Team Collaboration – Share Inspections, Work orders, or Invoices across teams
  • Configurable Print Templates – Your custom business identity and layouts in hard copy
  • Configurable Email Templates – Your custom branding and layouts in emails
  • Real-time Reporting – Data at your fingertips lets you know your numbers anytime
  • Full visibility and control
  • Fully mobile – on your iOS or Android devices
  • Step-by-step automation
  • The most detailed reports on the market
  • Easy integration with QuickBooks
  • No need for IT staff to install or maintain

Regardless of whether you are a one-man operation, or responsible for teams of PDR techs, isn’t it time you stepped into the world of mobile digital management and invoicing? Schedule a demo with AutoMobile Technologies today!

Body Shop Systems Integrations with ReconPro

  • Push estimates directly to body shop management systems
  • Automatic uploads without needing to re-enter data

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Sync Your Estimates with Your Customer’s Systems

When you’re working your customer lots, you need to be as efficient as possible. ReconPro integrates with nearly all Shop Management and Dealer Management Systems so you can submit estimates and invoices directly through those systems.

We have out-of-the-box EMS/BMS connectivity to Mitchell and Audatex software, and push estimates to CCC using fully automated integration. With ReconPro, your estimates and supplements are all integrated with your customer’s systems, and submitting for insurance approvals and consolidated payments is simple and paperless. This gives you an easy, seamless way to integrate with your customer’s front-end crash systems. No other mobile repair software solution offers the quality system integrations available with ReconPro.

Current ReconPro users can learn more about these or other capabilities through our KnowledgeBase, or reach out to our Support team for answers.

Want to learn more about ReconPro or schedule a demo? Click below!

CollisionNotes™ simplifies the vehicle check-in and Inspection process

AutoMobile Technologies, Inc. is pleased to announce the release of our latest product designed to help collision centers and auto body shops eliminate the headaches related to manually processing data collected out in the field. Our end to end mobile and web based solution called CollisionNotes™ streamlines the check-in and inspection process by converting all of your existing paper forms into a complete electronic application. Everything from the initial customer inspection, to the management and enforcement of required photo’s is built in. Utilizing our forms wizard you also have the ability make changes as conditions dictate.
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Workflow, it really does make a difference!

Over the past several years we have visited with thousands of different types of automotive service related businesses; everything from single owner operators, new car dealerships, to companies with  2500+ technicians out in the field.  No matter the size of the company, or the type of services being provided, one topic always makes it way to the forefront of the discussion…WORKFLOW
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