For used car dealerships, management software is an excellent way to increase your efficiency both in the back-office and front-end operations. Having a system in place not only reduces your overall cycle time but also increases your throughput– maximizing profit and minimizing overall costs.
Employing a management software solution for your fixed operations and reconditioning emphasizes your commitment to making your dealership run as effectively as possible, that you care about making tasks more streamlined for your employees, prioritize customer service and sales readiness, and you’re willing to adapt to the newest technologies out there for dealerships.
With management software in place, back-office administrative tasks that used to take hours can be cut down to just a few minutes. It allows all of your departments to be connected and work together, while also improving productivity on all fronts. Instead of relying on one employee or vendor at a time during each stage of vehicle processing, the operation becomes a more team-oriented environment. There’s a clear and organized structure that doesn’t rely on a back-office spreadsheet or whiteboard to get done. If a team member updates a vehicle’s status in the software, all relevant team members have access to the information, instantly, on their desktop or mobile devices. This lets the team know what’s in the pipeline, and lets both your technicians and your sales team plan for when work is coming.
You can see what vehicles are being reconditioned, where they are, the stage they’re in, and who’s working on them. You can also track and anticipate bottlenecks or delays during the reconditioning process, and improve resource planning based on vehicle volume and where they are in the recon process. The goal, of course, is high-quality work at optimal speed. Workflow management software can get your cars from acquisition to front line sales-ready in as little as a few days. Dealerships lose an average of $30-$50 per day when cars are stuck in reconditioning, so each day you can shave off your recon equals more profit per vehicle. And that savings adds up!
Workflow management software will make your used car dealership faster and more efficient both in the back and front-end of operations. You can create and refine your processes to make the back-office, reconditioning, and retail side of things work better together.
Automobile Technologies Can Help
AMT offers software solutions designed to make your used car dealership and reconditioning process as efficient as possible. We also provide you with better visibility and get your vehicles frontline ready in the shortest possible time.
ReconMonitor™ is powerful workflow automation for auto recon, dealerships, and auto remarketing companies that integrates with Dealer Management and Accounting Systems to ensure seamless operations across the enterprise.
In 2019, dealerships have a lot of competition when it comes to returning buyers, servicing, and simple repairs. However, if you focus on the customer experience first, you’ll keep them coming back for years to come. Nowadays, it’s not just their time at your dealership that counts, but also their convenience when visiting your website or waiting for their vehicle to be serviced.
The auto industry is evolving every day, and the way your customers experience your business is changing, too. Below, we have four tips that will keep customers coming back to your dealership.
Prioritize A Simple, Effective, & Informative Online Experience
Obviously, smartphones are everywhere. We all know it, and because of this fact, the way customers experience your business begins with a Google search. Typically, they’ll see a list of businesses (on Google My Business) in their area that match what they typed in. They’ll go through, read reviews, look at pictures you upload, and then they’ll go to your website.
Customer service begins at first touch– your website. If it’s easy to navigate, provides useful information, and puts simplifying the customer experience first, then you’re much more likely to gain their business– and keep it.
Be Transparent With Customers
First and foremost, this will gain your customer trust. People know when salesmen are just trying to close a deal. It’s also safe to say many dealerships believe front end sales are where all of their money is made. However, in today’s market, it’s not so simple.
If you treat a customer well and prioritize their comfort, they’ll be more likely to come back for business and refer you. Beyond that, when you set expectations, provide exact costs, estimates, rebates, and work with them through every step of the process, you’ll develop a positive relationship.
However, as you’ll probably guess, this transparency doesn’t end with the in-person meetings. The best dealerships have software in place that will calculate everything a customer needs to know, instantly, for their purchase– including all of the things (and more) that we listed above. Whether it’s for service, or simply offering information, you can send out automated text alerts for customers to stay updated, giving them another easy way to connect with you.
Keep In Touch With Customers
Whether it’s through emails, texts, or phone calls, it’s important to check in with customers every now and then. This isn’t to suggest you should pester them on a regular basis (don’t do that), but sending out promotions every now and then is never a bad idea. Beyond that, if you have a social media page, that can be a great way to stay in contact with customers and provide updates on anything you’re doing that they may be interested in.
Have A Management Software System In Place
We touched on it a little bit above, but it’s crucial to have a system in place that helps make the customer experience as easy and informative as possible. In 2019, the majority of the most successful dealerships have a software system in place that not only increases operational efficiency, but also can create custom forms, email templates for promotions, provide customers with text message updates on services, and inform them of pricing and estimates on the fly.
AMT offers software solutions designed to make your dealership more efficient, provide your customers with the information they need, offer you better visibility, and give you peace of mind knowing that your back-office is always up-to-date and you’re building a positive relationship with customers.
ReconMonitor is a state of the art workflow automation software for auto recon, dealerships, and auto marketing companies. ReconMonitor dealership software decreases reconditioning cycle time and increases your control and profitability.
Knowledge is power, and you can’t know what you don’t know. These are two undisputed truths, and they are all you need to understand the importance of Vehicle Condition Reports.
Think about your own business. Whether you repair vehicles, sell them, lease them, or all of the above, do you have easy and reliable access to the condition of every vehicle your business has touched? How complete are those reports? How legible are they? How consistent is the quality and completeness of your vehicle condition reports from one to the next? If you didn’t answer “100%” to each of those questions, then you should consider vehicle condition report software included with our mobile software solutions InspectionNotes and ReconMonitor.
Your business operations and customer satisfaction will benefit from quality vehicle condition reports. Contact us for more information and a free demonstration of our powerful vehicle condition report app.