Dealership Service Shop 1

What Does ReconMonitor Offer Used Car Dealerships?

ReconMonitor is a software solution from AMT that establishes an early warning system to help your used car dealership control cost and keep vehicle repairs moving towards frontline readiness. With reconditioning software, you can track employee tasks, vendors, and current repairs being done.

It comes standard with automatic alerts that notify you in instances where technicians or vendors fall behind schedule. However, it will also send out detailed visual-alerts if any vehicle misses a milestone. It can get your used car dealerships operating at maximum efficiency– all while making your life easier in the process.

ReconMonitor can help reduce back-office stress by streamlining workflow management, estimations, and overall visibility of your operations. Beyond that, ReconMonitor offers complete operational control at the click of a button.

Your used car dealership should prioritize sales and reconditioning– while stressing less on back-office paperwork.

 

ReconMonitor’s Features Include:

  • Essentials tools, such as VIN scanning and decoding, record management, the ability to upload photos and video inspections, and bulk or line-item approvals.
  • Workflow management that tracks vehicles from in-transit to frontline readiness to help you reduce cycle time.
  • Mechanical and cosmetic digital inspection checklists enable you to create OEM or NIADA certified pre-owned inspections as well as cosmetic inspections and vehicle condition reports.
  • Parts and labor hours management systems that can access OEM parts and numbers, parts ordering, R&I and mechanical labor hours.
  • Service requests allow you to schedule a service drive with advisors and the back-office to make sure certain vehicles are prioritized.
  • Vehicle ROI estimations help you triage repair costs.
  • Capacity management that tells you how many employees and vendors are required to repair the number of vehicles you have.
  • CDK approved integration partner.
  • DMS integrations pull inventory without needing to key information.
  • Real-time reporting that provides you and your team information on vehicle statuses.
  • Customization of business, process, and industry-specific forms.
  • Real-time event notifications that let you send and receive notifications for status changes on vehicles. You can also notify customers of the current status and condition of their vehicles.
  • NHTSA vehicle recall information that is up-to-date and provides information for any vehicle in the reconditioning process.
  • Technician worklog that tracks individual employees and vendors in real-time to keep forward progress.
  • Vendor payment and management that allows you to track workloads and how much you should pay specific vendors.

 

AutoMobile Technologies Can Help

AMT offers software solutions designed to make your reconditioning process more efficient, provide you with better visibility, and get your cars frontline in the shortest possible time.

ReconMonitor: Powerful workflow automation for auto recon, dealerships, and auto remarketing companies.

 

Used Car Reconditioning – A Dealership’s Supply Chain – Part II

Part II: Common Dealer Reconditioning Pitfalls

The quality of vehicles coming through the recon process defines the brand of your dealership. If the process is inadequate and quality is an issue, your customers will notice. Overcoming that negative brand perception can be very difficult. The reconditioning process is also what feeds the machine. If the “get ready” process takes weeks or months per car, then your salespeople will not have the vehicles they need to keep selling. If this can be improved to a few days (and it can), then sales will improve as the number of vehicles reliably available to be sold will increase.

Here are 3 of the common causes of dealership reconditioning problems:

  1.  Not prioritizing reconditioning:

Not prioritizing the reconditioning process is something we see in lots of dealerships around the country. Reconditioning of a used vehicle can be an afterthought of lots of dealerships for apparent reasons. Dealerships are often headed by former salespeople and managers. Their goal is to drive sales which increase revenues and puts money in everyone’s pockets. Sometimes, reconditioning of the vehicle becomes an afterthought or is viewed as a necessary evil in the sales process – something that drives up costs which lowers profits. Because of this, we see the reconditioning process not getting the attention and TLC it deserves.

  1. Not having a standardizing reconditioning process:

Not having a standardized reconditioning process is a major issue if you want to have a repeatable process that you can leave to anyone. The more structured and consistent your process is, the better your outcomes.  If there is a lot walk where people just walk around the car looking for damage and then a mechanical inspection that is just the mechanic looking for issues without a checklist, then you risk overlooking different issues. Worse, all of your vehicles will have differing quality when going through the recon process. We highly recommend that both the cosmetic and mechanical inspections be done in a multipoint used car reconditioning checklist. This will ensure that all aspects of every vehicle are checked and addressed the same, 100% of the time. This will improve quality and increase trust in the recon team. You may no longer even need to have all managers come to look at cars in a lot walk manner. The same standardized process should apply to the general workflow of the reconditioning process. All vehicles should follow the same general process from A-Z and only deviate as needed (e.g. waiting on parts).

  1.  Vendors rule the henhouse:

There is nothing wrong with having good, trustworthy vendors helping you in the reconditioning process. We are not even suggesting that you bring all vendor work in-house. What we are suggesting is that dealerships take back control of the reconditioning process and own it completely. If vendors are finding and bringing work requests to you for approval, then see number 2, above. Work should be identified during the standardized process of inspecting the vehicle, and then assigned to the vendors. This allows the dealership to control costs, know what work per vehicle needs to be done, and have the flexibility to adjust the vehicle reconditioning workflow to suit its needs. When the vendor shows up to your lot, they should have a list of vehicles already approved for work. This keeps them busy doing what they do best instead of trying to find work and driving your per car to spend up.

If the items above sound revolutionary for your dealership, then you may need a revolution. You’ll be amazed at the improvements your dealership will enjoy focusing on a consistent and repeatable process in your reconditioning operation.

This is the second in a series of articles. Read part 1 here.

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Used Car Reconditioning – A Dealership’s Supply Chain

There is a magical number floating around most dealerships, and that number is 3. Three days to get a car frontline ready. The problem with this arbitrary number is most dealerships either don’t know what their days to the frontline are or how to fix the process to get it where it needs to be. There are consulting companies that promise to help you fix your used car recon process for the lower rate of $150 per hour, and there are software companies promising the moon.  There isn’t anything wrong with buying a software package or paying for a consultant, but don’t be surprised if you still have the same issue as before, but with less money in your pocket. The problem is how the process is viewed and the methods employed to improve it.

Used car reconditioning isn’t a unique process that only happens in the dealer world, where outside examples of process improvement don’t apply. The process of buying a car from an auction, delivering it to your location, assembling a team of people and vendors to prepare the vehicle for sale is a supply chain problem. Cambridge Dictionary defines supply chain as, “the system of people and things that are involved in getting a product from the place where it is made to the person who buys it.” The dealerships and vendors are the systems of people that repair a vehicle and get it ready for the person who buys the vehicle. It is important to view this as a supply chain process so we can start applying supply chain management principles to help address some of the issues. That also includes applying lean supply chain and Six Sigma principles. We no longer have to make things up or try and tweak the process until we get some perfect combination.

I will be writing a series of articles over the following months that discuss this topic. We will dive into some common pitfalls most dealers face with their reconditioning process, and how supply chain management and methodologies can be applied to address them. Many of these topics may not apply if your dealership is only reconditioning 30-40 vehicles per month, but there will still be some good information that can apply to any operation.

InspectionNotes for Catastrophic Damage Inspections

With hurricane season upon us, are you ready for the vehicle appraisals and condition reporting the bad weather may bring? Even though some experts are predicting a less active Atlantic hurricane season this year, it only takes one storm to claim lives and property. AutoMobile Technologies’ InspectionNotes mobile inspection software includes CAT scope sheets in electronic format, and we can send them to the carriers in CCC One or Audatex format automatically, saving everyone time and money. The software allows you to take and attach photos while you are filling out the scope sheet on your mobile device, so there’s no need for an additional camera.

With a Mobile Phone or Tablet, scan and decode the VIN, perform damage inspections and create condition reports digitally and error-free. After inspection, all information collected, including photos and notes, are wirelessly transmitted to your back office for instant viewing and tracking anywhere. InspectionNotes will integrate through API with any software management system, so sending reports to carriers with complete documentation is a breeze.

Do you have unique paper forms for your particular specialty? InspectionNotes will digitally recreate any form in digital format. The InspectionNotes app relieves your reliance on paper forms, and speeds up your entire inspections process with digital integration, helping you to be prepared for any inspection job.

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