See you at the Mobile Tech Expo – 2011

 

The team is packing up and heading to Corpus Christi Texas, for the 10th Annual Mobile Tech Expo. We are looking forward to seeing everyone again this year!

Stop by our booth and see what we have been working on! Including Bar-code Scanning for the iPhone,  Tablet PC Support, and Much More.

If you are not able to make it but want to see what we have been up to click here to subscribe to our monthly newsletter.

Management by the numbers

Out of the hundreds of successful implementations we have had, it is always interesting to see how new customers react to seeing their company data automatically categorized and assembled into data driven management reports that are accessible from anywhere, at any time

The ability to view company reports using live production data, has the capability of transforming how you run your business.

Companies using our solution can easily review:

  • Profit and loss by location
  • Production data
  • Bottleneck areas
  • Average repair time per service
  • Invoice history
  • Service history
  • Service Package history
  • Sales reports / Commission Reports
  • Time cards
  • CRM Data
  • Plus much more.

If you are interested in taking a look to see how other companies with your industry are able to leverage our system to make better decisions, please take the first step and contact us today by clicking on the below button.

How do you follow-up?

As a general rule of thumb in sales, it takes roughly 5 or 6 contacts before a prospective client is ready to buy from you, yet most sales persons only make 1 or 2 attempts. It’s no wonder why it is hard to grow a business without an automated system in place. While this rule of thumb may not directly correlate to automotive service and repair businesses, the idea behind it FOLLOW-UP certainly is worth paying attention to.

So I ask how do you follow-up?

If you already have a wonderful group of people, processes, and systems in place already, Great! This post will be one that you can skip. For everyone else read on.

Paper based business processes are the enemy here at AMT, this would include the tracking of  sales leads, and follow-up on sheets of paper. When we recently visited a customer’s location that has been in business for years we were amazed to see that they had a stack of small sheets of paper with scribbled down names, numbers, e-mail addresses, and estimates. When we had walked in the owner was trying to find the little sheet of paper with the estimate they had quoted the week prior for a retail client that wanted to schedule a repair. Imagine how embarrassing it was for him to admit that he couldn’t find the paper estimate they had just completed the week prior. Nevermind, the fact that the owner now needs to have the work re-estimated, or ask the customer if they brought in the quote, OUCH.

Here is where a paperless digital system could have helped this automotive service and repair company.

  • Online storage and retrieval of all relevant customer information
  • Easily search for inspections, estimates, work orders, and invoices including  associated damage photos, voice notes, and descriptions
  • The office team could easily print the estimate off, updated it if necessary, get approval, and schedule the repair

AND LAST but Certainly not least

  • Automatic lead nurturing – This is likely a new keyword for some of you but it refers to the process of pro-actively following up with a prospective client, on some type of timed interval. This is one of the tools that can really accelerate the growth of your business when used properly.

One of the unique components that many of our customers have already taken advantage of is intelligent lead nurturing, here is how it works.

A retail or wholesale customer is provided an estimate for work to be completed but no additional work has been approved. SO, our system automatically starts to send follow-up reminders, and promotions on a timer. Asking the customer if they would like to have the repair scheduled, perhaps even offering a discount, etc. This high-touch follow-up process has been successful used in a variety of other industries, and it is completely configurable within our solution to meet your specific needs.

If you are interested in learning about how other automotive service and repair companies have been able to benefit from this kind of technology, please contact us today by clicking the button below and scheduling a demonstration.

How Important is a Professional Image?

2011 is almost here, and we wanted to take a moment to thank all of our customers, partners, friends, and family for making 2010 a breakout year!

We sincerely appreciate all of your efforts, feedback, and business!

In this post we wanted to take a few minutes to share a discussion that we had with one of our new clients regarding his decision to move forward with our solution.

As part of the typical discovery process we seek to understand the goals that each customer is trying to accomplish by replacing paperwork with automated data collection. Most of the time we hear about goals that focused on the cost saving benefits of our solution.

Some of which include:

  • Save Time
  • Save Money
  • Eliminate paperwork
  • Make my wife happy
  • Help my bookkeeper / accountant
  • Track Commissions
  • Etc.
However yesterdays discussion was different.

This customer while excited about the cost saving benefits was more interested in enhancing professional image of his reconditioning shop. For him the implementation of a mobile estimate, work order, and invoicing system was as important as maintaining the appearance of his vehicles, having a clean company uniform, and a clean shop.

Some of the benefits he mentioned included:

  • Enhanced Customer Service by arriving on time and looking professional, the customer can feel comfortable with repair process, and the company they are doing business with.
  • Value lets face it perception is reality in many cases. Customers value a clean, organized and professional look when they do business of any kind; whether it be getting their car washed or repainted. A professional look can automatically improve the credibility of your business by appearance alone.
  • Referrals, Referrals, Referrals by servicing the customer with respect showing up on-time, doing good work, and following up, you can be assured that the customer will recommend a friend the next time the situation arrives. FYI – We have the ability of capturing referrals within our solution making it easy to follow-up!
  • Plus many more.

If you are interested in learning more about how AutoMobile Technologies can help enhance your professional image please click the below link and schedule a demo today!

Commission Tracking made easy.

Let’s face it tracking commissions on PAPER can be a NIGHTMARE why not hit the easy button?

We have seen some VERY creative solutions made by companies looking to eliminate this problem. Including creating special excel spreadsheets, Microsoft access databases, Google forms, and many others.

While some of them are quite impressive, many have found that they were attempting to automate the wrong portion of this process.

By focusing on simply PROCESSING the paperwork in the office, the actual proces that is generating the paperwork is left un-addressed. Someone still needs to do the hard work of gathering all of the required paperwork, reading the handwriting, seeing what services have been performed, then entering them into one of the described home grown commission tracking system..

Sound familiar?

If so, you might be interested to learn about AutoMobile Technologies, Inc. (AMT). We offer a highly customizable mobile and web based system to eliminate all of your manual data entry, and paper processing. Our solution focuses on digitally collecting information your information out in the the field, and processing transactional workflow (Business Logic) as things occur automatically in real time. This eliminates the need to handle any paperwork, or data entry. The best part is that our solution can accommodate tracking not only your estimates, work orders, and invoices, but also technician commissions, including flat rate per ticket, service, splits, percentage based commissions, and so on. We also offer a variety of easy to read reports, and integration with many accounting and payroll systems to make your life easier.

If you want to learn more please click on the button below to schedule a demo.

Real-Time Decision Making

Here at AutoMobile Technologies, Inc. (AMT) we specialize in helping automotive service and repair companies to eliminate the hassles associated with running a business on paper.

We have been able to help pdr companies, detail companies, recon companies, collision centers, repair shops, and new and used car departments to eliminate thousands of paper inspections, estimates, work orders, invoices, and other forms by enabling our customers to replace these forms with our digital solution.

No matter the type of company that we are helping, one of the areas that is always a problem is having the right data available to support accurate decision making.

Questions like these, can be answered in seconds using our digital solution.

  • Is my business seasonal?
  • How long does my average repair take?
  • Who are my best technicians?
  • What services & packages are selling the best?

If we were to ask all of our customers what is the biggest difference between running their business using our system vs. on paper 9 out of 10 of them would respond by saying they now have instant access to all of their data which helps them make better decisions based upon fact, and not gut feel or instinct.

If you would like to learn more about how we can help you make better decisions based upon your actual data please take a minute to click the below link and contact us today.

3 Things You Should Know when Buying PDR Software

What is PDR Software? (Paintless Dent Removal Software) is software specifically designed to help Paintless Dent Removal companies to eliminate the challenges associated with creating manual inspections, estimates, work orders, and invoices and getting this information back to the office. However, the problem that many PDR companies have is that they have problems finding mobile and office based software that fits all the various parts of their business.

Here are 3 things you should look for before you buy PDR Software:

1. Workflow – Find a solution that can accommodate the workflow for all of the scenarios within your business.

Some of those scenarios include: (Retail Operations, Wholesale Accounts, Retail Hail, Wholesale Hail, Fixed Operations)

2. Reports – Don’t forget about the reports! Aside from accommodating different workflow scenarios PDR Software (Paintless Dent Removal Software) needs to provide reporting access so that mobile tech’s are not only able to create paperless invoices, estimates, work orders, and invoices but also provide business mangers, office users, accountants, customers, and technician access to all of the information they need.

3. Integration – Ensure that the software solution you choose can integrate into your accounting package, estimate system, body shop management system, merchant service account, time and attendance software, etc.

If you would like to learn more about PDR Software, please click on the below button and contact us today!

ReconPro™ now available on the iPhone, and iPod Touch!

We have been approved ReconPro™ is now available on the iPhone, and iPod Touch! You can download the application via this link http://bit.ly/reconproiphone, or by searching for ReconPro in the App Store!

Once you download the application would will need to register your device, in order to do so you will need to click here contact us.

In Case you aren’t 100% familiar with ReconPro here is a short description.
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Will iPad work in your environment?

Will the iPad™ work in your environment?
Thank you for stopping by our booth! We had a great time in Las Vegas seeing old friends and making some new ones. We were also surprised, to see that how many of you were carrying around iPad’s™! Over the course of the 3 day event we had the opportunity to meet with hundreds of industry professionals, and received a ton of input related to the problems experienced by body shops and collision centers, both managing paperwork, and digital media (more…)

Service Department Failure this Morning

This morning I had a run-in with a service department that could have gone the extra mile, but because of a lack of technology they didn’t.

The driver’s side headlight burnt out on my 2006 Chevy Equinox… After I popped open the hood to see if it was something that I could replace myself, I quickly noticed that access was going to be a problem, and figured it would be easier to head to the dealership…So off I went…

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Product Updates