ReconPro Back Office Update (Nov. 28, 2017)

Now you can see information on vehicle safety recalls in service requests, search service requests and inspections by vehicle owner, and much more:

New Feature

  • View information on vehicle recalls in service requests

Improvements

  • Search service requests by vehicle owner
  • Search inspections by vehicle owners
  • Filter the Services Revenues report by customer, team, and area
  • Showing invoice amount split per technician on the Technician Commissions (New) report
  • Calculation algorithm of the Average Repair Time Report has been improved.
  • Handling of rejected inspections has been implemented for ICE integration.
  • The Show Service Vehicle Parts check box has been added to print templates configurations of the Work Order category.

Fixed Issue

  • There was a delay with commissions calculation in multiple applications environment

See the details of new features and improvements here.

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ReconPro mobile app 2.14.1 for iOS devices

The new version lets you see if your customer’s car has ever been recalled, get remote approval from customers for multiple inspections, and much more:

New Features

  • View information on vehicle recalls in service requests
  • Send approval link for Lot Walk inspections by email
  • Add notes to services in service requests
  • Condition-dependent color of work order status icons
  • iPhone X support

See the details of each new feature here.

Improvements

  • Now work order images are automatically downloaded before printing an invoice that contains these work orders.
  • Now you cannot add sub-items to parent services in service requests; you can add sub-items while creating inspections or work orders from these service requests.

Fixed Issues

  • Device contacts were not sorted alphabetically on devices with iOS 11.
  • The color of the bottom bar turned from black to white if a printer was saved in the print options on devices with iOS 11.
  • Technician assignment was not working properly for services with zero amount when creating a work order on the My Work Orders screen.
  • In some cases, incorrect characters were shown on invoice printouts.
Panel beaters

Too Busy to Grow Your PDR Business?

Is your PDR operation too busy to grow?

Many a business owner has fallen into this trap- assuming that a busy business is a growing business. We all know that busy is better than slow when it comes to business, but is your daily grind actually keeping you from growing? If you are saying to yourself that “you are too busy to read this now” then you definitely need to read this. Increased activity does not equal growth, but increased revenue does.

Seek out and destroy the bottlenecks

If you are like most shops, you only get paid for billable hours. Any time spent on anything other than flattening dents is not making you money, unless that activity is somehow sales generating activity. But businesses can’t be run without office time, accounting time and paperwork time, all of which can keep any business owner busy.

Bottlenecks are also hidden sources of wasted time. For example if your PDR tools are unorganized and you constantly walk around looking for a misplaced tool, wasted time starts to pile up fast especially when looked at cumulatively. If it takes you an extra thirty minutes of tool searching per job, it can really add up in a week month or year. Where are the other bottlenecks in your auto reconditioning business?

Here are a few common sources of cumulative wasted time:

  • Travel time
  • Job Assignments (for multiple technicians)
  • Documentation
  • Invoicing
  • Insurance or customer data submissions

Travel time- As a mobile business, travel time is inevitable. Bouncing from dealership to body shop can really eat into productivity hours, and thus hold you back from growth. The key to reducing wasted trips is as simple as a more efficient scheduling system.

Knowing how long each job will likely take will allow you to plot the route for your day more efficiently. Think strategically and set a goal to shave as much travel time as possible each day and the time savings will open up more opportunities for revenue.

Job Assignments- Let’s say you have grown your business to put a few employees out on the street for your business. That’s fantastic, but how are you scheduling who works on what job, and how do you keep tabs on all of the assignments? If “spreadsheet” is your answer, it’s time for you to consider an upgrade, but we’ll get to that in a moment.

Documentation- When you arrive at an assignment, what is your intake process? Are you taking digital photos but filling out paper forms which have to get data entered in at the end of the day or week? You have a bottleneck on your hands. But there are digital solutions to help you. We will cover that in a moment as well.

Invoicing– That which does not get billed does not get paid, right? But when you are running dozens of a cars through your business each week, the invoicing (and sometime the tracking down of payments) can quickly spiral out of control. So what do you do? Can you afford to hire a bookkeeper? Or is that just another revenue-grabbing business expense that you can avoid? Don’t worry there are alternatives.

Insurance or customer data submissions- If you are working with multiple body shops who are servicing multiple insurance carriers, each carrier has their own process for submitting the workflow documentation so that the shop can get paid (and thus pay you). And it is only going to get worse as Insurance companies replace field adjusters with their photos process, much like Liberty Mutual is doing now. More photos will be needed, more shops will need you to do it for them, and more of your repair time will be spent helping them pay you.

There is a solution!

If you have read this far, you are probably a bit stressed out realizing where all your profitable time is being spent. The good news is we have a solution for you. A quality PDR management tool can automate most if not all of the time wasters listed above.  

A quality Paintless Dent Repair management tool like the one we offer here at AutoMobile Technologies (ReconPro), will allow you to organize your customers, make and manage technician assignments, document the before, during and after repair, generate and deliver an invoice while syncing with your accounting software, and transmit all this documentation with electronic signatures all right from any mobile device.

A quality PDR tool will pay for itself the very same day you begin to use it, and can help usher your business into the next phase of profitability and growth.

Want to give one a test drive? Click the button below to get started.

SCHEDULE A DEMO NOW

Release Notes – ReconPro iOS Client 2.13.2

Improvements

  • Showing service request types depending on customer type
  • Showing “Create Invoice” checkbox on work order Summary screen
  • Changes in setting Status filter on the My Invoices screen

Fixed Issues

  • In some cases PO# was shown twice while Stock# was not shown at all on the My Invoices screen.
  • The appropriate warning message was not shown when user tried to add a service without Multiple setting more than one time.

Release Notes – ReconPro iOS Client 2.13.1

New Features

  • Changes in work order editing process

Improvements

  • Showing total amount on the Approve Invoices screen

Fixed Issues

  • There was an error message about incorrect technician split though the split was actually correct.
  • In some cases zero total amount was shown on the wizard screen of work orders on devices with iOS 9.
  • More than one technician could be assigned to a work order service even if only one technician assignment was allowed.
  • While changing work order customer, the customer list was still shown on the screen even though a new customer was already selected.
  • The Change Status action was shown for draft work orders (though status of final work orders can only be changed)
  • Incorrect total amount was shown while editing and approving inspections.

Release Notes – ReconPro iOS Client 2.13.0

New Features

  • Copy inspections

Improvements

  • Showing expenses in inspection services
  • Using images stored on device

Fixed Issues

  • When internet connection was poor or lost, inspections were not linked to service requests from which they were created.
  • In some cases scanned VINs had incorrect symbols.

Release Notes – ReconPro iOS Client 2.12.9

New Features

  • Inspection Supplements
  • Work Orders Printing
  • Work Order Draft Mode
  • Assigning technician to phase services of monitored work orders

Improvements

  • Showing Advisor Name, Advisor Phone#, and Tag on service requests Calendar screen
  • Saving last selected filter for service requests
  • New filter for service requests: Open RO with Active Service Assigned to Me
  • New filter for team work orders: Active Phase Assigned to Me

Fixed Issues

  • In some cases VIN was not shown on the My Inspections screen in ReconPro HD version.
  • An odd percentage value was occasionally shown on invoice printout.
  • An intermittent application crash occurred while taking pictures.
  • An intermittent application crash occurred while synchronizing team entities with Back Office.
  • Employee specified as default technician for client service was not assigned to the given service by default.
  • No warning message appeared while creating invoice from a not completed repair order.
  • In some cases the application stopped responding while editing an inspection service of the Parts type.

Release Notes – ReconPro iOS Client 2.12.8

New Features

  • Inspection Approval Threshold
  • Showing repair locations on the Vehicle screen for work orders
  • Approving multiple work orders on the My Work orders screen
  • Showing work order numbers on the Team Invoices screen
  • Showing assigned services on the Team Work Orders screen

Improvements

  • The “Team – Per Area” filter for service requests
  • Changes in the “Active Services – Assigned to Me” filter for team work orders

Fixed Issues

  • Inspection services grouped by type were not shown correctly.

Release Notes – ReconPro iOS Client 2.12.7

New Features

  • Multi-select mode for team work orders

Improvements

  • Showing and searching Stock# in service requests list
  • Changes in checking VIN duplicates

Fixed Issues

  • In some cases there were issues with VIN decoding
  • Inspection pictures added on service level were not displayed after clicking the Show Pictures action
  • Services were not copied to inspection created from service request in the ReconPro HD version

Release Notes – ReconPro iOS Client 2.12.6

Improvements

  • Support for new setting that disables creating multiple work orders from an inspection.
  • Support for new settings that disable creating multiple inspections and work orders from a service request.

Fixed Issues

  • Inspection services grouped by panel were not shown correctly.
  • An application crash occurred when a copied inspection was approved while sending outgoing messages in the ReconPro HD version.
  • In some cases there was an issue that caused printing blank invoices.
  • Required vehicle part was not shown for a sub-service on the service details screen.
  • The price of a service with job price settings was not automatically adjusted after selecting the appropriate job.