Four Tips to Keep Customers Coming Back to Your Dealership

In 2019, dealerships have a lot of competition when it comes to returning buyers, servicing, and simple repairs. However, if you focus on the customer experience first, you’ll keep them coming back for years to come. Nowadays, it’s not just their time at your dealership that counts, but also their convenience when visiting your website or waiting for their vehicle to be serviced.

The auto industry is evolving every day, and the way your customers experience your business is changing, too. Below, we have four tips that will keep customers coming back to your dealership.

 

Prioritize A Simple, Effective, & Informative Online Experience

Obviously, smartphones are everywhere. We all know it, and because of this fact, the way customers experience your business begins with a Google search. Typically, they’ll see a list of businesses (on Google My Business)  in their area that match what they typed in. They’ll go through, read reviews, look at pictures you upload, and then they’ll go to your website.

Customer service begins at first touch– your website. If it’s easy to navigate, provides useful information, and puts simplifying the customer experience first, then you’re much more likely to gain their business– and keep it.

 

Be Transparent With Customers

First and foremost, this will gain your customer trust. People know when salesmen are just trying to close a deal. It’s also safe to say many dealerships believe front end sales are where all of their money is made. However, in today’s market, it’s not so simple.

If you treat a customer well and prioritize their comfort, they’ll be more likely to come back for business and refer you. Beyond that, when you set expectations,  provide exact costs, estimates, rebates, and work with them through every step of the process, you’ll develop a positive relationship.

However, as you’ll probably guess, this transparency doesn’t end with the in-person meetings. The best dealerships have software in place that will calculate everything a customer needs to know, instantly, for their purchase– including all of the things (and more) that we listed above. Whether it’s for service, or simply offering information, you can send out automated text alerts for customers to stay updated, giving them another easy way to connect with you.

 

Keep In Touch With Customers

Whether it’s through emails, texts, or phone calls, it’s important to check in with customers every now and then. This isn’t to suggest you should pester them on a regular basis (don’t do that), but sending out promotions every now and then is never a bad idea. Beyond that, if you have a social media page, that can be a great way to stay in contact with customers and provide updates on anything you’re doing that they may be interested in.

 

Have A Management Software System In Place

We touched on it a little bit above, but it’s crucial to have a system in place that helps make the customer experience as easy and informative as possible. In 2019, the majority of the most successful dealerships have a software system in place that not only increases operational efficiency, but also can create custom forms, email templates for promotions, provide customers with text message updates on services, and inform them of pricing and estimates on the fly.

 

AutoMobile Technologies

AMT offers software solutions designed to make your dealership more efficient, provide your customers with the information they need, offer you better visibility, and give you peace of mind knowing that your back-office is always up-to-date and you’re building a positive relationship with customers.

ReconMonitor is a state of the art workflow automation software for auto recon, dealerships, and auto marketing companies. ReconMonitor dealership software decreases reconditioning cycle time and increases your control and profitability.

NADA Chairman Says Dealerships Need To Be Active “Now More Than Ever”

According to NADA News, the new NADA Chairman, Charlie Gilchrist, strongly recommended that franchise-owned dealerships need to be active in NADA “now more than ever.”

He continued on with his recent speech in San Francisco and said: “I want you to think of your association as your second identity. It’s always a part of you, and it’s always there. That’s a big deal, whether you’ve been working in this industry for decades or you’re just getting started.”

President of Gilchrest Automotive, Charlie Gilchrist, has franchises including Ram, Nissan, Ford, Volkswagen, Buick, GMC, Chevrolet, Jeep, Dodge, and Chrysler all in the DFW area of Texas. His obvious success quickly reminded everyone in the Moscone Center that being a franchise owner is the best way in the world to distribute vehicles. However, he also discussed some of the major challenges dealerships of all sizes are familiar with and will have to prepare for down the line.

“My challenge to each of you today is to get involved,” Gilchrist said. “You are not just ‘a member’ of NADA. You are NADA.” He then followed up with: “Profitability in our new-vehicle department is a serious issue. This means we have to be better, and more creative, at running the rest of the store. We must adapt to this reality to survive in this new world.”

Beyond that, according to NADA News, Gilchrist urged the entire auto industry to unite together to help tackle the issue of technician shortages in the retail sector by supporting the NADA Foundation Workforce Initiative.

With the shortage of technicians and the many challenges ahead for dealerships in 2019, software companies are working hard to help manage and automate the workflow of dealership operations. Among the leading products is ReconMonitor, a state of the art workflow automation software for auto recon, dealerships, and auto remarketing companies. ReconMonitor dealership software decreases reconditioning cycle time and increases your dealership’s operational control and profitability.

Retired NADA Chairman Says Dealerships Are Writing The Future

Wes Lutz – Former NADA Chair

Recently in a speech in San Francisco, now retired NADA Chairman, Wes Lutz, advocated for dealerships in America to fully embrace the changing times for dealerships. Advising them to truly listen to their customers and discussing what the future of the auto industry holds.

According to NADA News, Wes Lutz is the president of Extreme-Dodge-Chrysler-Ram in Jackson, Michigan. Lutz was the head of NADA and was there to see new-vehicle sales go beyond 17 million units. However, he also predicted that personal vehicle ownership would eventually end.

“As I traveled around the world in 2018, my biggest takeaway was this” So many people want to write our narrative. They say that dealerships are fighting the inevitable, that change is coming and we don’t like it,” he said during his speech. “The truth is that we love change. Change is not happening fast enough for us. Dealers aren’t fighting the future, we’re writing it.”

Lutz continued on: “People prize convenience above all else. People value freedom above all else. The ability to just get up and go without waiting for anyone is a luxury that people don’t want to give up – they can’t afford to. Which is why people have very little interest in giving up their keys, despite what Wall Street or Silicon Valley says.”

With customer convenience at the forefront of dealership focus, software companies have management software available to help make dealership operations, and the customer’s life as easy as possible. Products, like ReconMonitor, have fully customizable forms and triggers that can notify customers of their vehicle’s status, and alert vendors and employees when their work is coming up. No more phone calls required to keep everyone informed.

Best Auto Dealer Management Software Picks For 2019

If you’re reading this, you’re likely aware of all of the moving parts involved when running an auto dealership. Complications can arise from a poor workflow system, technicians making mistakes, and even simply going through paperwork. There are many things to consider, and inevitably, even the most successful auto dealerships run into productivity shortfalls.

We know that many of the problems tend to involve employee mistakes and miscommunication. If you’re like most auto dealerships, you’ve seen the shortcomings and have already implemented management software, such as ADP or Reynolds & Reynolds. It’s a step in the right direction; however, systems like the two we just named often have gaps in sales efficiency, inventory, and F&I information.

In auto dealerships, employee mistakes happen. Beyond that, you know there is always room for improvement– whether it’s updating your layout, installing a management software system, or simply eliminating inefficient and unnecessary steps. But management software, such as ADP or Reynolds & Reynolds have their limitations as well. Luckily for you, in 2019, there are plenty of software solutions out there that can help you fully digitize your inventory acquisition, marketing, inventory management, and reconditioning statuses. There are software solutions out there that can fill in those missing gaps.

Finding the right management software can be a long, headache-inducing, process. To help you out, we’ve created a list of our top 4 management tool picks that can make your auto dealership more efficient.

 

For Your Sales And Marketing

Hubspot

Each year, more and more auto dealerships (and companies in general) are seeing the benefits of Hubspot for their businesses. Hubspot is a software solution that helps your auto dealership with online marketing, tracking sales, and managing customer relationships. There are plenty of options within the software suite that you can choose from. While they’re all really helpful and beneficial for your auto dealership, they’re even better together.

In 2019, almost every search for a new vehicle begins with an internet search engine, such as Google or Bing. When people start that search, they’re looking for a business near them that provides the right answers to some of the most common questions buyers have. We call this inbound marketing, and it is one of the best ways to garner new customers and sales. You draw in customers through websites, blogging, social media, brand, and optimizing your content to draw in customers and rank high in search engine results.

Hubspot lets you create and publish content that you can track, measure, and target to generate leads.

 

For Your Social Media

Hubspot Marketing

While Sprout Social was our top social media management software pick just a year ago, Hubspot Marketing has begun to dominate even the social media market.

For any auto dealership’s marketing team, the number one goal has always been to advertise their business across the best and most efficient channels possible. In 2019, the internet (especially social media) is one of the best avenues that currently exist. Almost everyone has a smartphone in their pocket. Beyond that, whether it’s Facebook, Twitter, or Instagram, nearly everyone from your grandparents (or parents) to elementary school students use social media platforms.

Hubspot Marketing allows you to to create social media marketing campaigns, has end-to-end marketing automation (publish content in a specific format in timed intervals), let’s you personalize your lead management, has an extremely user-friendly interface, customizable HTML and text messages, and SEO (search engine optimization).

 

For Your Accounting

Intuit Quickbooks

Intuit Quickbooks is probably the most fully fleshed-out accounting software there is. You can purchase Quickbooks for either Windows or Mac. However, as of 2019, Quickbooks is focusing more and more on a cloud-based subscription service where you pay a monthly fee for their software.

While the software is offered for both Mac and Windows, the Mac version doesn’t have nearly as many features as the Windows or cloud-based versions.

Whether your dealership is large or small, Quickbooks is very widely used by almost everyone in the market. It’s very easy to go online and look up information, guides, tutorials, and videos explaining exactly how all of the features work. Quickbooks works well for just about any business and offers quite a few monthly packages that can range from $5 to $25 a month; however, payroll, payment services, and enterprise installations do cost a bit more.

 

For Your Reconditioning Workflow Automation

AutoMobile Technologies ReconMonitor

ReconMonitor is one of the best software solutions out there for auto dealerships. You can monitor and manage any vehicles that are in the reconditioning process. The software allows you to track inventory and auction purchases from the time you acquire the vehicles, all the way to through the process to when they’re front-line ready. It enables tracking of each individual vehicle, the reconditioning stage it is in, the teams responsible, and alerts you to any workflow bottlenecks in real-time.

ReconMonitor is software that allows dealerships to track back-office operations, reconditioning processes, and front-end sales from anywhere on their desktop or mobile device.

Beyond that, it can alert you of potential problems in resource planning or process in order to maintain proper workflow momentum. Unlike common spreadsheets or whiteboards, this software solution is always available, in the office, on the lot, or in the field, at the push of a button.

Dealership Service Shop

What Does ReconMonitor Offer Used Car Dealerships?

ReconMonitor is a software solution from AMT that establishes an early warning system to help your used car dealership control cost and keep vehicle repairs moving towards frontline readiness. With reconditioning software, you can track employee tasks, vendors, and current repairs being done.

It comes standard with automatic alerts that notify you in instances where technicians or vendors fall behind schedule. However, it will also send out detailed visual-alerts if any vehicle misses a milestone. It can get your used car dealerships operating at maximum efficiency– all while making your life easier in the process.

ReconMonitor can help reduce back-office stress by streamlining workflow management, estimations, and overall visibility of your operations. Beyond that, ReconMonitor offers complete operational control at the click of a button.

Your used car dealership should prioritize sales and reconditioning– while stressing less on back-office paperwork.

 

ReconMonitor’s Features Include:

  • Essentials tools, such as VIN scanning and decoding, record management, the ability to upload photos and video inspections, and bulk or line-item approvals.
  • Workflow management that tracks vehicles from in-transit to frontline readiness to help you reduce cycle time.
  • Mechanical and cosmetic digital inspection checklists enable you to create OEM or NIADA certified pre-owned inspections as well as cosmetic inspections and vehicle condition reports.
  • Parts and labor hours management systems that can access OEM parts and numbers, parts ordering, R&I and mechanical labor hours.
  • Service requests allow you to schedule a service drive with advisors and the back-office to make sure certain vehicles are prioritized.
  • Vehicle ROI estimations help you triage repair costs.
  • Capacity management that tells you how many employees and vendors are required to repair the number of vehicles you have.
  • CDK approved integration partner.
  • DMS integrations pull inventory without needing to key information.
  • Real-time reporting that provides you and your team information on vehicle statuses.
  • Customization of business, process, and industry-specific forms.
  • Real-time event notifications that let you send and receive notifications for status changes on vehicles. You can also notify customers of the current status and condition of their vehicles.
  • NHTSA vehicle recall information that is up-to-date and provides information for any vehicle in the reconditioning process.
  • Technician worklog that tracks individual employees and vendors in real-time to keep forward progress.
  • Vendor payment and management that allows you to track workloads and how much you should pay specific vendors.

 

AutoMobile Technologies Can Help

AMT offers software solutions designed to make your reconditioning process more efficient, provide you with better visibility, and get your cars frontline in the shortest possible time.

ReconMonitor: Powerful workflow automation for auto recon, dealerships, and auto remarketing companies.

 

Service drive

Streamline Reconditioning To Improve Your Throughput

After a car is purchased at auction, the average reconditioning process will take anywhere between seven and ten days. But how many of those hours are dedicated entirely to the vehicle? When it comes down to it, each vehicle requires different levels of reconditioning. For most used car dealerships, there are always efficiencies that can reduce cycle time during the reconditioning process.

 

Get An Accurate Measurement Of Your Current Workflow

The most successful used car dealerships can have vehicles front-line ready in just five days. To figure out how to increase your workflow speed, use management software to measure your current processes. Constantly analyze where you can reduce time and effort to increase your workflow’s momentum.

 

Make Sure Your Team Follows Exact Processes And Utilizes The Software

You know running a used car dealership is a team effort. How well your team works together and how disciplined the environment is can strongly dictate how quickly you can operate your business during back-office, sales, and reconditioning stages.

If your team is recording information, following protocol, and providing and receiving constant communication and updates in real-time, then you can easily shave off days of time during reconditioning. Knowledge is power, and knowing the status of your operation at all times will give you the power to improve.

 

Prioritize Setting Up A Management Software System

AMT offers software solutions designed to make your reconditioning process more efficient, provide you with better visibility, and give you peace of mind knowing that your back-office is always up-to-date. ReconMonitor is a state of the art workflow automation software for dealerships and auto remarketing companies. ReconMonitor software helps you decrease reconditioning cycle time and increase your control and profitability.

Press Release: NIADA Partnership

AutoMobile Technologies Partners With NIADA to Help Dealerships Create and Manage CPO Inspections

Custom Software for NIADA Members Enables Digital Inspections for CPO Designations on Used Vehicles
Arlington, Texas (Dec. 12, 2018) —  Auto inspection and reconditioning software provider AutoMobile Technologies, Inc., has come on board with the National Independent Automobile Dealers Association as a new National Member Benefit partner, making AMT’s digital inspection software available to association members and enabling them to designate select vehicles with certified pre-owned status.
AMT_logo.pngAMT’s cutting-edge technology delivers best-in-class mobile vehicle inspection and auto reconditioning management services to independent auto dealers and brings a powerful, mobile-enabled, innovative, easy to implement, efficient and customer-centric vehicle inspection reporting resource to NIADA Certified dealers, enhancing inventory listing differentiation and customer trust through the digital or physical lot.
AMT’s InspectionNotes software enables the association’s members to complete the comprehensive 125-point NIADA Certified vehicle inspection electronically and generate digital and paper condition reports for the certification.
That allows dealers to integrate CPO inspections into their existing intake and reconditioning operations, and provide the value and security of CPO designation to their customers while increasing margins and decreasing turn time.
“We are proud to join with NIADA in providing its members the ability to offer NIADA Certified vehicles to their customers,” AMT executive vice president of operations Eric Meahan said. “We have seen the competitive advantage CPO vehicles have given our franchise clients, benefiting them in both revenue and customer satisfaction. The NIADA Certified program allows independent dealers to level the playing field with a similar solution.
“We applaud NIADA for adding this valuable program to its member services offerings.”
The InspectionNotes software allows technicians to scan a VIN on their mobile phone or tablet to begin the process, which takes them through a series of questions, ensuring each required item is inspected and verified. The resulting report is delivered in PDF format that can be loaded to website listings, emailed or printed to share with buyers.
InspectionNotes is a component of AMT’s ReconMonitor software, which gives dealerships visibility, command and control of the entire reconditioning process from acquisition to front line and every step in between.
“AMT brings an innovative commitment to the best in market technology, ease of use and corresponding profitability for our dealer members on the front and back end of their stores,” NIADA senior vice president of member services Scott Lilja said. “For our CPO dealers in particular, the mobile inspection solution is a huge enhancement over the current manual process, enhancing productivity, quality and ability to display both on the physical and digital lot.”
For more information, visit https://amt.company.
About AutoMobile Technologies
Since 2006, AMT has been building software applications to help companies in the automotive industry replace paperwork, enforce processes and gain instant visibility into business operations, regardless of team size and geographic distribution. Our mission is to distribute easy to use, affordable solutions to help dealerships, PDR and SMART Repair technicians, detailers and reconditioning companies improve customer service, make more money and eliminate back-office inefficiencies.

About NIADA

The National Independent Automobile Dealers Association (NIADA) is among the nation’s largest trade associations, representing the used motor vehicle industry comprised of more than 38,000 licensed used car dealers. Since 1946, NIADA has represented the voice and interests of used car dealers at the federal level in Washington D.C. Coupled with its state association network across the country, NIADA’s grass-roots framework provides a dual layer of advocacy unmatched in the used motor vehicle industry.

For more than 70 years, NIADA has engineered programs and leveraged technology to fulfill its mission to advance, educate and promote the independent used car dealer. NIADA members subscribe to a strict Code of Ethics of duty, honor and integrity, and believe in the advancement of small business in support of the free-market system. More information about NIADA programs and educational opportunities is available at www.niada.com and www.niada.tv.

NIADA HEADQUARTERS
2521 Brown Boulevard
Arlington, TX 76006
(800) 682-3837
FLORIDA OFFICE
1800 Second St., Suite 104
Sarasota, FL 34236
(888) 906-8283

Original release link here.

8 Trends Your Dealership Should Pay Attention To In 2019

Dealership Software and Operations

  • Sedans Losing Popularity
  • Electric Vehicles Gaining Popularity
  • Self-Driving Vehicles Become More Common
  • Artificial Intelligence Integrations
  • Subscription Plans
  • Electric Systems Will Improve Drastically
  • Used Vehicles Remain Popular
  • Used Car Reconditioning Industry Will Grow and Evolve

2018 has been a volatile year for the auto industry. It started off with a lot of uncertainty, but as everything has begun to fall in place, we now have a clearer picture of where it’s all heading. There’s been a growth in the economy; however, new vehicle sales have gone down. The tariffs that were created to help American companies, unfortunately, had a negative impact on automobile manufacturers both internationally and here in the states.

New vehicle dealerships made money, but the profit margin dropped a little. Beyond that, new cars are struggling while used vehicle sales are going up. Now, more than ever, the reconditioning industry has become increasingly important for both consumers and dealerships. With all of that in mind, let’s look at the most important trends to look out for going into 2019.

 

Sedans Are Losing Popularity

Ford and Chevrolet are expected to drastically reduce their sedan production come 2019. This trend first became known when Ford announced they would discontinue all of their cars outside of the Mustang and Focus Active, and will continue producing their trucks and SUVs. With two of the biggest vehicle manufacturers changing focus, you should expect others to follow in their footsteps. For many, it’s expected that SUVs and Trucks will be the most popular vehicles by 2020.

 

Electric Vehicles Will Only Continue To Increase In Popularity

With companies, such as Tesla, prioritizing all-electric vehicles, it should be no surprise electric has become as popular as it has. No matter where you look, you’ll see traditional manufacturers following suit. There’s the BMW i3, Volkswagen e-Golf, Hyundai Ioniq EV, Chevrolet Bolt EV, and more. Beyond that, hybrids remain a popular transition vehicle from gas to electric.

No matter what, electric vehicles will grow exponentially in popularity. In the US alone, you may have already seen an increase in charging stations. With companies shifting their focus to hybrids and all-electric, it’s important to know how much they’ll impact the industry.

 

Self-Driving Vehicles Will Slowly Become More Common

It’s safe to say we are still a couple years from having fully autonomous vehicles on a mass scale. However, with all of the sensors in vehicles today, it’s easy to see where the market is heading. We already have proximity sensors, parking cameras, built-in navigation, and other self-adjusting features being implemented into our vehicles.

Beyond that, companies such as Toyota and Ford have already begun investing in self-driving vehicles. This trend was further bolstered when Congress signed a bill in support of self-driving technology. It shouldn’t surprise anyone to hear that self-driving vehicles are being looked into by companies, such as Uber, for commercial use as well.

 

We’ll see AI Implemented Into Vehicles

Whether it happens in 2019 or not is up in the air, but it’s hard to deny that the use of AI has been steadily increasing. Whether it’s our smartphones, tablets, or computers, there’s an AI to help. There’s Siri, Cortana, and Google Assistant, and manufacturers like BMW have already partnered up with Google.

 

Subscription Plans Are Looking Like They May Be The Next Big Thing

Companies like Porsche, Cadillac, and Lincoln already have subscription plans in place. If you’ve been in the auto industry for long enough, you know that the big changes tend to happen with luxury vehicles first, and then trickle down over the years to standard vehicles. Beyond that, we simply live in a time where subscriptions are the big thing. Whether it’s Amazon, Netflix, Spotify, or even gym memberships, subscriptions are the way of the future (for now).

Subscriptions for the car market benefit consumers. It provides them with the opportunity to upgrade or acquire a new car much more easily than they currently can in our buy-or-lease market. However, subscriptions are also great for automakers because consumers will feel obligated to stay within brands.

 

Electric Systems In Vehicles Will Improve Drastically

This is something you may have heard about a couple of years ago, but it’s now looking increasingly likely to happen soon. In the near future, 12-volt electrical systems will be phased out, and eventually replaced, by 48-volt systems. This is because we live in a digital age where we have computers in our pockets, navigation and sensors in our vehicles– all things that require an increasingly larger amount of power.

 

Used Vehicles Will Continue To Grow In Popularity

The used car market is a billion dollar industry already. But if the last year has shown us anything, it’s that it is slowly taking over vehicles sales. In the US, alone, the average vehicle out on the road is 11.5 years old. This means more and more consumers are keeping and maintaining their cars for much longer. Beyond that, as a result of the tariffs and the vehicle price increases, used car dealerships have become the preferred option for many people.

 

The Growing Used Car Industry Will Evolve Reconditioning Processes

With vehicles becoming increasingly sophisticated and consumers driving cars for much longer, the reconditioning process will have to evolve. Right now, some of the most successful shops have already anticipated the change and have adjusted accordingly. They’ve stopped relying on paper and inefficient methods. You’ll see shops getting the latest paint booths, the fastest paint dryers, and workflow management software to track jobs and tackle constraints.

In fact, with the sophisticated technology in cars, you’ll need better equipment, better-educated technicians, and faster ways to organize, track, and adjust your lean processes. Everything will need to be done quicker, and you’ll need to embrace technology in this digital age.

Management software can track where vehicles are, how long each step takes, who’s working on them, what’s wrong with the vehicles, what work has been done, and more, all on mobile and back-office devices. It’s designed to make the reconditioning process more efficient so you and your technicians can upload documents, take photos, and apply updates for everyone to see in real-time, at the click of a button.

 

AutoMobile Technologies Can Help

AMT offers software solutions designed to make your reconditioning business more efficient, provide you with better visibility, and give you peace of mind knowing that your back-office is always up-to-date.

ReconMonitor is a state of the art workflow automation software for auto recon, dealerships, and auto marketing companies. ReconMonitor dealership software decreases reconditioning cycle time and increases your control and profitability.

ReconPro is the industry’s most versatile and powerful software solution purpose-built for auto recon professionals. With essential tools for performing PDR estimates, hail and insurance matrixes, parts management, paint code lookups, integrations with DMS, body shop crash systems and accounting systems, too. ReconPro manages the details of running your business so you can focus on growing your business. 

With your dealership managing recon workflows in ReconMonitor, and your vendors and technicians using ReconPro, you have a complete digital ecosystem for end-to-end visibility and efficiency in your reconditioning operation.

Man in auto repair shop using tablet computer

Reduced Cycle Time vs Increased Throughput: Can You Have One Without the Other?

<this article was originally printed by AutoSuccess>

For used car dealerships, reduced cycle times and increased throughput are some of the most important aspects of the business. In fact, your dealership can’t make much money if the throughput is low. Beyond that, you can’t have a steady throughput if your cycle times are too high.

However, it’s hard to tell which one is the most important. When it comes to used car dealerships, it wouldn’t be uncommon for you to think front-end sales and throughput are where the money is made. Even then, the number of vehicles that are front-line ready depends entirely on how quick and efficient your process is.

Simply put, the significance of cycle times and throughput come off as mostly equal. They also rely heavily on each other and you could argue that neither could exist without the other. If you’re not selling a lot of vehicles, then you’re not going to speed up your cycle time. However, if you are doing well in sales, or you know you could do even better with better inventory in-hand, then the cycle time will be your priority.

Despite all of that, and the fact that they both rely on each other, cycle time may have a slight edge. At the end of the day, the discussion isn’t a “chicken-or-the-egg” debate. As a used car dealer, you know the cycle time had to have come first so you could sell your first few cars. When it comes to used car reconditioning, the cycle time can make or break how well you do.

Across the industry, poor reconditioning and repair processes have been reported as the biggest inhibitors to profit. Some of you may work closely with vendors who provide reconditioning. As you know, poor management, organization and dated methods can make repairs last days longer than they need to.

So even though throughput is where you inevitably make the profit, poor cycle time is undoubtedly the biggest drag on your dealership. However, it doesn’t have to be.

How Can Dealerships Reduce Cycle Times and Increase Throughput? Embrace Technology
Paper was great before computers, but if you’re the type who has relied on paper for most of your career, you probably know the headaches that come with it. Tracking employees, invoices, customer accounts, estimates and reconditioning statuses on vehicles can be a lot to handle. You more than likely know the frustration of going through all the paperwork and how much of your time can be taken away from doing the actual job.

Management software can drastically reduce your cycle time and increase throughput. Along with what we talked about above, great reconditioning software can help your used car dealership manage vendors and technicians, track vehicles through your process, and alert you to bottlenecks and problem areas on both your desktop and mobile devices. The paperwork that would normally require hours of your time, can be done in as little as five to 10 minutes.

If you want to tackle the cycle time constraint, then you’re going to have to embrace technology. Let’s be honest, how much easier would your life be if you could access your dealership’s operational information on the fly, increase productivity and manage workflow all at the click of a button?

For help with software solutions designed to make your dealership’s reconditioning process more efficient, provide you with better visibility, and get your cars frontline in the shortest possible time, schedule a demo today.

How to Manage Your Inspections Without the Paper Chase

Knowledge is power, and complete and thorough inspections are your best source of knowledge for damage assessment and reconditioning operations. But did you know how else you can use inspections to boost your sales and profits? Click to watch how InspectionNotes gives you what you need without all the paper.