New and Used Car Dealers

Auto Analysts’ Crystal Ball Says Prepare Now for a Surge in Used Car Demand

How prepared was your dealership for 2017’s roller-coaster ride of new and used car sales? If you are like many dealerships, you weren’t prepared for the unusual hurricane-induced car buying demand spike in the Fall… Read More »Auto Analysts’ Crystal Ball Says Prepare Now for a Surge in Used Car Demand

Service Department Failure this Morning

This morning I had a run-in with a service department that could have gone the extra mile, but because of a lack of technology they didn’t.

The driver’s side headlight burnt out on my 2006 Chevy Equinox… After I popped open the hood to see if it was something that I could replace myself, I quickly noticed that access was going to be a problem, and figured it would be easier to head to the dealership…So off I went…

Read More »Service Department Failure this Morning

Workflow, it really does make a difference!

Over the past several years we have visited with thousands of different types of automotive service related businesses; everything from single owner operators, new car dealerships, to companies with  2500+ technicians out in the field.  No matter the size of the company, or the type of services being provided, one topic always makes it way to the forefront of the discussion…WORKFLOW
Read More »Workflow, it really does make a difference!